Technical Executive Director, SAP Basis & Platform Operations
The Estée Lauder Companies Inc.About the role
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
The Technical Executive Director, SAP Basis & Platform Operations, is responsible for ensuring the stability, security, and performance of the current global SAP environment.
This role leads the SAP Basis organization with accountability for 24x7 operations, platform lifecycle management, and technical architecture, with a strong focus on evolving the landscape toward S/4HANA, RISE, and cloud-first delivery models.
This role will drive the transformation from traditional SAP Basis operations to a modern platform engineering capability, enabling scalability, automation, and improved service delivery. While maintaining operational excellence across ECC and integrated NetWeaver platforms, this role will accelerate the adoption of cloud-based services, hybrid architectures, SAP Business Data Cloud (BDC) and SAP Business Technology Platform (BTP) capabilities.
Partnering with Enterprise Architecture, SAP functional/engineering leadership, and infrastructure teams, this position will define and execute a multi-year transformation roadmap, aligning SAP platform capabilities with long-term business strategy. Success in this role requires the ability to lead through change, operate within shared responsibility models (RISE), and balance current-state reliability with future-state innovation.
Key Roles & Responsibilities
SAP Platform Strategy & Transformation
- Help define and execute the SAP platform strategy, aligning to S/4HANA, RISE, and cloud-first architecture principles
- Develop and maintain a multi-year transformation roadmap, including S/4HANA readiness and adoption planning
- Partner with enterprise architecture and SAP leadership to drive innovation and future-state platform capabilities
Global SAP Basis Operations Leadership
- Lead the global SAP Basis organization, ensuring reliable 24x7 production support across all SAP environments
- Own service delivery performance, including SLAs, incident management, problem resolution, and change control
- Drive evolution from traditional Basis operations to a platform engineering and service-oriented model
Key Roles & Responsibilities (Continued)
Platform Lifecycle & Technical Engineering
- Oversee SAP platform lifecycle activities, including upgrades, patching, migrations, and transformation initiatives
- Lead technical execution of modernization efforts, including HANA optimization and S/4 readiness activities
- Ensure optimal performance, capacity planning, and system tuning across SAP landscapes
RISE, Cloud & Hybrid Infrastructure Management
- Lead SAP platform operations across RISE, cloud (Azure), and on-premise environments
- Define and manage operating models within shared responsibility frameworks with SAP
- Drive infrastructure optimization, including cost management, scalability, and performance
Key Roles & Responsibilities (Continued)
Future-State Enablement (S/4HANA, RISE, BTP)
- Establish foundational capabilities required for S/4HANA transformation and cloud adoption
- Enable adoption of SAP BTP services, integration capabilities, and platform extensibility
- Lead transition to modern tools such as SAP BDC, Cloud ALM and advanced monitoring frameworks
Vendor & Partner Management
- Manage strategic relationships with SAP, cloud providers, and third-party service partners
- Govern service delivery across a multi-vendor ecosystem, ensuring accountability and performance
- Coordinate effectively within SAP-managed and hybrid cloud service models
Key Roles & Responsibilities (Continued)
Risk, Security & Compliance
- Ensure SAP platform compliance with security standards, audit re
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