Patient Ambassador - Honickman Center - Center City - Full-Time Days

Job Details

Serves as the Patient Experience and Guest Services Departments initial contact for resolving patients, families and visitor’s questions, concerns and complaints. The Patient Ambassador actively supports, and any all programs and initiatives designed to positively impact the patient, families and visitors overall experience.

Job Description

• Screens inquirers through, snail mail, phone calls and emails from patients, families and visitor received through direct contact or through the Jefferson Advisory email and hotline. 
• Coordinate management of patients’ lost belongings/valuables   Coordinate and support the hospital’s program for foreign and sign language interpretation 
• Facilitate and coordinate amenities/services that support and enhance positive patient experiences  
• Actively round on patients and families and support staff with patient and family needs.   
• Others duties as assigned.

Education:

• High School Diploma or GED  required

Experience:

• 2 years of customer service, preferably in a healthcare setting preferred. 

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians

Primary Location Address

100 S 9th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.