Clinical Support Engineer

Job Title

Clinical Support Engineer

Job Description

In this role, you will leverage your Nursing, Clinical Education/Training to provide telephone and remote clinical application support to internal and external customers for our Hospital Patient Monitoring team.

Your role:

• You are a part of a Remote Support Team reporting to the Senior Manager, Technical Support.
• You will be a part of a strong, cohesive Clinical Support Team and will interact with healthcare customers throughout the country.
• You will not only assist in resolving customer clinical inquiries and problems, but also participate in an on-call rotation afterhours support program - as part of a shared team effort.
• You will provide world class service to our North American Region customers from hospitals, Field Clinical Education and Remote Service Engineers.

You're the right fit if:

• A minimum of five (5) years of Clinical experience required, with ten (10+) years of Clinical experience and advanced knowledge of clinical applications within Patient Monitoring preferred
•  Excellent customer service skills with ability to handle multiple simultaneous demands and prioritize work with minimal supervision.
•  Bachelor of Science Degree or Nursing Degree, required. Must be registered and in good standing with appropriate credentialing body.
• Scheduled on-call availability will be required and you must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The base pay range for this position is $35.34 to $60.58. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.  The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. 

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity