Project Manager-Implementation

Application Deadline: 6 June 2025

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote, US

Description

Velosidy is cutting edge dynamic workflow software that is agile and innovative.   The solution is disrupting the ARM industry with AI and machine learning features.  We are seeking a highly motivated Project Manager who will take a consultative approach to oversee the successful implementation of our SaaS product for new and existing clients. This role will be responsible for managing the end-to-end process of product deployment, from initial client onboarding through to full product adoption and success.  You will deliver a new to market product and the opportunity to evolve process, tools, and best practice.  This position will focus on small to mid-sized customers with data and configuration challenges.  The ideal candidate has experience managing complex, multi-phased, high-touch implementations of highly configurable software.

What makes this role unique and interesting?

• Join a small, early-stage Services team responsible for developing implementation tools and processes for a new to market product 
• Ability to influence the project management  best practices…use your experience in SaaS implementations to develop the approach for driving successful, on-time implementations with a high touch level of service
• Partner closely with the Product org on a rapidly evolving, new to market product
• Implement a product that is poised to revolutionize the RCM industry

This position will be remote.

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You'll Do

• Project Planning & Execution:
  Lead the end-to-end implementation process of our SaaS solution, including defining scope, timelines, resources, and deliverables in collaboration with clients and internal teams to deliver impactful business results for customers.  Oversee a project team, delegating work and driving on time delivery of key tasks/workstreams
• Client Onboarding & Kickoff:
  Facilitate client onboarding sessions and product kick-off meetings to establish clear goals, expectations, and timelines for successful implementation
• Cross-Functional Collaboration:
  Work closely with product, engineering, sales, and customer success teams to ensure alignment and effective communication throughout the project lifecycle
• Client Relationship Management:
  Serve as the primary point of contact for clients during the implementation phase, ensuring that customer needs are met and that they are satisfied with the progress and outcomes that meet business objectives
• Risk Management:
  Proactively identify potential project risks or delays, and work with the team and clients to develop mitigation strategies
• Documentation & Reporting:
  Maintain detailed project plans, timelines, and documentation, providing regular updates and reports to stakeholders on progress, milestones, and potential roadblocks
• Training & Support:
  Ensure customers are adequately trained on the platform, providing guidance on best practices and ensuring a smooth transition to full usage
• Post-Implementation Handover:
  Once the implementation is complete, transition clients to the customer success team for ongoing support and long-term relationship management

What You'll Need

• Experience:
  • Minimum of 3-5 years of experience managing SaaS product implementations or similar technical project management role 
  • Proven track record of managing complex highly configurable end-to-end software implementation projects
• Skills and Expertise
  • Strong understanding of SaaS products, highly configurable workflow solutions
  • Experience using project management tools (e.g., Smartsheet, Trello, Asana or Microsoft Project)
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively across teams and clients in a consultative manner
  • Strong organizational and time-management skills, with an ability to handle multiple projects simultaneously and multiple internal and external stakeholders 
  • Experience in risk management, issue resolution, and delivering projects within scope, time, and budget 
• Education: