Client Support Technician

General information

Requisition # R63268 Locations USA-FL-Eglin AFB Posting Date 09/11/2025 Security Clearance Required Secret Remote Type Onsite Time Type Full time

Description & Requirements

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB. The CST's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
• May work closely with the ISSO for data transfers and media creation.
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.
• Perform other hardware and software tasks as assigned.

Minimum Qualifications: 

• Bachelor’s degree in related discipline from an accredited college or university.  2 additional years of experience may be substituted for a degree.

• 2+ years direct/related experience

• Active / valid DoD 8570.01-M IAT-II or higher certification

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mappin