People Operations Generalist

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next People Operations Generalist to play a key role in supporting our employees and contributing to the overall success of our organization. This role will assist employees and the People Team while ensuring GoFundMe continues to be a place where great people come to do the best work of their lives. As part of the People Team, this person will engage with employees regularly while working to launch new programs, refine policies and procedures, and keep employees educated and supported along the way.

The Job…

• Celebrate wins, big and small! We hope our employees feel recognized, appreciated, and supported during their time here, and you’ll play a large role in these initiatives. 
• Support cross-functional projects as needed to improve people operations, processes, policies, programs, and systems.
• Be the first point of contact for all Global HR related queries, and be able to triage/manage all employee requests and questions via our internal help desk system.
• Partner closely with People Partners to provide support on day-to-day HR administration as needed and when required, including preparation of exit documents, assisting our performance management program, maintaining policies and procedures, and providing general business partner support.
• Maintain and organize all employee documents and information, ensuring all private data is treated with a high level of confidentiality.
• Stay up to date and actively address all new regulations regarding any governmental and regulatory updates, as well as Workers Compensation programs.
• Drive other projects and tasks within People Operations related to the employee experience. 

You…

• High school diploma and a minimum of 4+ years of related People Operations experience, OR equivalent higher education and experience.
• Experience working with various internal and 3rd party software systems. 
• Experience in all Google suite or Microsoft office equivalent programs (spreadsheets, word documents, etc.)
• Thrives in a collaborative environment and has a clear approach to solving employee issues.
• Highly organized and detail oriented with the ability to handle simultaneous projects with moving parts.
• Excellent communicator with great customer service skills to support our “customers”, our employees. 
• Adaptable to the ever-changing world of a tech start-up.
• Ability to handle sensitive and confidential information with discretion.

What would be awesome to have (Preferred):

• Bachelor's degree in Human Resources Management, Communications or other related fields (strongly preferred).
• Comfortable working in a Mac environment.
• Intermediate to advanced skills working with Google sheets/Excel and a propensity towards data and details.
• Comfortable working with legal teams and deciphering compliance advice.
• Knowledgeable and resourceful with applicable laws and regulations at the local, state and federal levels.
• Understands and can explain company benefits offerings to employees

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floatin