Residential Aide

Position Summary: The position provides 24-Hour security coverage to the facility to prevent theft and ensure the safety of both the facility staff and residents.

Principal Duties and Responsibilities:

Under the general supervision of the Shift Supervisor, Residential Aides are expected to perform the following principal duties and responsibilities.

• Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for clients and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of clients and staff or the orderly operation of the facility.
• Provide timely and effective responses to client emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies.

• Administer operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These include verifying arrival and departure of clients from the premises, maintaining an active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard.

• Distribute and control the inventory client supplies, including the distribution of meals on all shifts.
• Participate in training and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance.
• Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours.
• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
• Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives.
• Perform other duties as may be assigned by supervisory staff.

Minimal Qualifications:

Degree Requirement: Associate Degree in a related field with 1-2 years’ work experience or,

• High School Equivalency/ High School Diploma with 2-3 years’ work experience.

Other Qualifications:

• Food Handler’s Certificate required or,
• Food Handler’s Certificate must be obtained within six months of employment.
• CPR/First Aid - Preferred
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services.
• Strong understanding of the NYC homeless shelter system
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff and external partners.
• Ability to exercise good judgement and apply problem solving skills.
• Experience working collaboratively in a team-oriented and outcome-focused environment.

Physical Requirements:

•           Prolonged periods of sitting at a desk and working on a computer

•           Must be able to lift to 5 pounds at times

•           Must be able to access and navigate each department at the organization’s facilities

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws.  Please note that salaries may vary for different individuals in the same role based on several factors, including but not limi