Customer Care Representative III

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

 

 

1st Shift: 9:30 am - 6:00 pm

 

About the role:
This position is primarily responsible for incoming calls and requests from territory reps and regional managers, but will also have direct contact with customers and internal personnel.
 

Your responsibilities will include:

• Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
• Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
• Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
• Processes demo, trade show and internal requests
• Responsible for processing email and fax requests sent to the Service Cloud platform.
• Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
• Perform all duties within the job specific SOP requirements.
• Assist with special projects
• Performs other duties as required

 

Required qualifications: 

• High school  or equivalent  and 4+ years of related experience with certification in assigned area required,  

 

Preferred qualifications: 

• SAP, Salesforce and Microsoft Office experience preferred.
• Experience in BSC Customer Service a plus.  Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
• Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
   

 

 

 

Requisition ID: 597737

Minimum Salary: $40872 

Maximum Salary: $69472 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.