Senior Vice President, Customer Experience

Ipsos is a global leader in designing, measuring and delivering value from Customer Experience programs. We help organizations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to deliver a ‘Return on Customer Experience Investment (ROCXI)’. Our expert CX teams help organisations at all stages of CX measurement and management:

• Helping them engage around a common CX vision – from C-suite to frontline
• Listening to the 'Voice of Customers' – across all touchpoints and channels. Creating a single source of customer truth
• Activating what needs to be done to ensure CX delivers on the Brand Promise
• Embedding the structure and culture to drive continuous CX improvement and customer centricity

Our CX technology partner related engagements continue to grow at pace all over the Ipsos with growth evident on all continents.  We are looking for a dynamic and ambitious individual, either at or ready to progress to a Vice President level, to create, manage and roll out a formal Ipsos Partner Plan, which will include building on existing partnerships with leading SaaS partners

The Partner Leader, based in the United States, will be responsible for the strategy, go-to-market tactics, and engagement model for a key SaaS partner. The successful candidate will blend previous experiences with alliance partnerships to plan, communicate, execute – and repeat; success is measured in leads, revenue, engaged customers, effective training, and governance. 

This role reports to the Head of Customer Experience. 

ESSENTIAL DUTIES/RESPONSIBILITIES

Strategic

• Establish formalized relationship mapping strategy 
• Develop and manage partner-specific business plans
• Establish joint partner objectives and KPI's to track progress against joint relationship goals (documented and agreed upon with partner) 
• Maintain consolidated view of partner-specific sales pipeline
• Jointly develop commercial activation plans
• Collaborate with partner to develop product innovations that will leverage their technology in ways that will improve our joint go-to-market ability

Relationship Management

• Relationship lead for Ipsos’ most strategic alliance
• Establish an effective working partnership with partner, ensuring that Ipsos’ strategy and aspirations are fully understood at all times
• Build strong relationships with key members within partner organization
• Develop executive sponsor linkage with Ipsos and partner executive relationship sponsors

Business Development

• Support Ipsos teams and partner teams in joint sales engagement
• Help partner build a go-to-market execution plan in collaboration with the local Ipsos market leader
• Be a thought leader in internal/external presentations and prospect engagements
• Identify opportunities for Ipsos and partners to jointly go to market on specific global accounts

Activation within Ipsos

• Be the central point of contact for all partner related opportunities, challenges and activity across CX at Ipsos
• Establish an effective working partnership with CX leadership team; understand how alliance partnerships fit into their strategies and how you can support achieving growth objectives 
• Manage the end-to-end operational processes tied to partner relationship management, including but not limited to MSAs, SOW standards, reseller agreements, and internal PMO processes
• Support marketing activities and major partner activations at a local market level

 

 QUALIFICATIONS AND REQUIREMENTS

• 5+ years’ driving and managing partnerships with SaaS companies
• 8+years’ sales experience in Customer Experience or Digital Experience
• Experienced partner leader with proven ability to initiate and develop complex partnerships that deliver results
• Proven commercial success in at least one previous role
• Relevant experience working with SaaS partners, specifically on understanding and driving go-to-market strategies
• Appropriate level of technology knowledge in order to engage and have credibility with SaaS companies
• Excellent written and verbal communication skills, and competency in communicating at an executive level
• Proven history of negotiating partnership pricing and contracts
• Willing