Teaming Rep, Inside Sales

The Teaming Rep, Inside Sales works in partnership with a Field Sales colleague to manage targeted accounts with decentralized purchasing behaviors. This role is responsible for driving sales growth, ensuring customer retention, and executing account-level sales strategies through effective communication and collaboration. The position is quota-driven and focuses on increasing sales and purchasing compliance at the customer site level.

This role is a hybrid position that requires both in-office and remote work. The associate will be expected to work in-office as necessary. Key Responsibilities

Customer Engagement & Relationship Building

• Develop and execute customer contact strategies.
• Identify and cultivate relationships with site-level decision makers, influencers, and purchasing contacts.
• Enable purchasing capabilities for customer contacts.

Sales Pipeline & Growth

• Identify sales opportunities and guide them through the sales process.
• Drive sales growth and expand line-of-business penetration at the customer site level.

Daily Sales Activities

• Conduct daily phone calls and engage with decision makers, influencers, buyers, and end users.
• Apply sales methodologies to identify and advance pipeline opportunities.
• Serve as the primary contact for customers, providing timely responses and driving annual spend and purchasing compliance.

Account Management

• Manage an annual revenue base of 4M-15M and achieve incremental year-over-year sales goals.
• Work toward defined sales quotas by maintaining and growing an assigned book of business.
• Expand purchasing beyond core products to meet buyer needs and support long-term customer retention.

Business Development

• Understand customer business needs, market conditions, competition, and industry trends.
• Maintain relationships with existing customers to understand their organizational structure.

Sales Enhancement

• Suggest related items and introduce new products/services to increase orders.
• Respond to product/service inquiries and seek opportunities to grow business potential across all product lines.
• Address inquiries regarding price, order placement, product benefits, differentiation, objections, and availability.
• Work to increase average order value, grow revenue, and develop long-term purchasing programs.

Collaboration & Communication

• Partner with the Outside Sales team to enhance account development.
• Ensure communication with the appropriate contacts to drive sales growth.

Quality Assurance

• Maintain and improve results by adhering to company standards and guidelines.

  Job Requirements Education

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Preferred field of study: Sales, Marketing, or Business.

Experience

• 1-3 years of experience in a related field.

Technical Skills

• Basic computer proficiency and ability to use technology for job-related tasks.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Familiarity with CRM tools (Salesforce.com, Oracle, AOPS, Gmillinnia, Cognos).

Skills & Competencies

• Solid understanding of customer relationship management.
• Experience working with mid to senior-level customers.
• Strong communication and interpersonal skills; able to build rapport and trust.
• Excellent negotiation and presentation abilities.
• Consistent support for efforts to improve the customer experience.
• Ability to develop and implement market strategies for business retention and acquisition.
• Team-oriented with initiative to achieve goals.
• Maintain accurate customer information in CRM systems.
• Results-driven, with a proven record of meeting or exceeding sales targets.
• Able to work independently and collaboratively in a fast-paced environment.

Language Requirements

• Proficient in reading, writing, speaking, and understanding English.
• Strong verbal, written, and interpersonal communication skills.

Personal Attributes

• Provide regular updates and reports to management on account activities, sales forecasts, and client feedback.
• Demonstrate a questioning attitude and ability to deliver results.
• Handle objections professionally and calmly.
• Regular interaction with ISO Leadership, Human Resources, Sales Support, Training, and ISO Sales Management teams.

 

About The ODP Corporation: The ODP Corpo