Application Owner, Customer Identity and Access Management (CIAM)

Staff Reliability Engineer - IE07KE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

Primary Responsibilities

Application owner for Customer Identity and Access Management (CIAM) and Mobile applications

Production Support

• Ensure application availability & Quality of Service
• Responsibility for application health including impacts from changes introduced by development, maintenance infrastructure & configuration impacts
• Business communications for production issues
• Accountable for Business SLA adherence
• Support OLA adherence
• Accountable for Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management (Data Purging, Compliance retention)
• Ensure applications adhere to technology and business roadmaps
• Develop options and alternatives to maximize investments
• Accountable to ensure that a proper Disaster recovery solution is in place
• Accountable for compliance initiatives such as PII, SOX, PCI, & DATP
• Accountable for remediation and removal of all production incidents impacting the application
• Drive year over year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
• Knowledge Base matrices – updating documentation on the app
• Archer – Risk & Compliance
• Validation of code repositories - DATP
• Code scan analysis and remediation of vulnerabilities
• Disaster recovery
• Patch upgrades
• Application upgrades
• SOX audits and validation ownership
• Release planning/ sign off etc. ownership
• Critical incident management
• Vendor resource onboard/off-boarding management (ID renewals/Badge renewals etc.)
• Reverse demand Events ownership
• DEAC’s
• Cyber events management
• CAB meetings
• PlanIT updates
• RBAC approvals
• SME/Troubleshooting

Business Relationships

• Business account manager – treat like their own business
• Ensure priority maintenance and enhancement business needs are met, partnering with the business in the demand management, prioritization, and the Maintenance governance process
• Ensure communication occurs for all relevant activities, outages, or impacts
• Understand business partner’s goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions
• Support business case development for significant enhancement requests, including projects when required 
• Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with the IT Delivery Leads to translate that strategy to the corresponding technology strategy
• Continual engagement with Value Streams as a Stakeholder
• Continually look for opportunities to increase customer satisfaction and deepen business relationship
• Technical application management and Asset Integrity
• Oversight of asset integrity
• Capacity planning of the environments
• Support simplification and rationalization efforts
• Accountability for ensuring asset currency needs is met as part of Technology Maintenance Planning

Maintenance Delivery

• Delivery of non-discretionary & discretionary maintenance per business priorities and objectives
• Manage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shore
• Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required.  

Release Management

• Ensure application readiness for release
• Participate in Pre and Post release meetings.
• Participate in re