Bilingual Human Resources Associate

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

 

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

 

Job Title: Bilingual HR Associate

Schedule: Monday – Thursday 10am – 7:30pm & Friday 10am – 5pm

Onsite in (North) Jacksonville

 

Primary Purpose: 

The Bilingual HR Associate will provide first line HR support to our onsite teams in the Jacksonville Fulfillment Center to ensure success in daily business operations.  The HR Associate will play a key role across the core HR functions including onboarding and orientation, recruitment, employee engagement, records management and employee relations.  Reporting to the Sr. HR Manager, this role will require strong organizational skills, great customer service and a focus on driving HR excellence and process improvement.

  

The successful individual will leverage their proficiency in Human Resources to... 

 

Recruitment/Onboarding 

• Support hiring managers during the recruitment process – screen resumes, schedule interviews, assist in selection, and coordinate offers
• Complete onboarding tasks including I-9 verifications and employee ID cards
• Schedule and facilitate orientation for all new hires
• Liaise with leadership and security for administration of badging process for building access and timekeeping

 

Client Support

• Actively pursue knowledge of business practices, policies, organization structure, roles and responsibilities to better understand the business 
• Build relationships with employees of all levels; be available and responsive to requests and inquiries
• Plan and facilitate events, engagement activities and recognition programs
• Create training materials and lead training sessions for people managers and employees on employee benefits, systems and policies

 

Employee Relations

• Maintain a positive employee relations environment through Tapestry’s Open Door Policy
• Partner with HR Partners and leadership to investigate and address employee relations issues
• Participate in coaching, counseling and development conversations

 

Performance Management

• Provide support for the Performance Management (PM) process via communication of deadlines, scheduling groups for PM activities and monitoring completion rates
• Coach people managers regarding policies and procedures; ensure policies are administered fairly and consistently
• Review Corrective Actions and partner with people managers on the corrective action delivery process

 

 

HR General  

• Ensure confidentiality and proper retention of HR department records, employee files and HRIS uploads
• Maintain reporting measures for corrective actions, terminations and recruitment
• Calculate and distribute turnover metrics  
• Manage HR communication channel; create content, post updates and review content regularly to ensure relevance
• Update existing HR department SOPs and create new SOPs as required
• Participate in and/manage additional administrative tasks and special projects

 

The accomplished individual will possess... 

• Bachelor’s degree with 2-3 years’ experience in Human Resources field or equivalent work experience
• Bi-lingual, Spanish
• HR experience required (recruitment, employee relations, coaching/counseling) 
• Excellent attention to detail, superior communication, customer service and follow-up skills 
• High degree of self-motivation and accountability with the ability to handle confidential materials
• Knowledge of and experience with HR systems, competencies, and best practices 
• Flexible and adaptable to changing business requirements, demonstrating a high degree of urgency and the ability to prioritize tasks
• Excellent