On-Call Administrative Support

Description

Shift: Office Day

Pay Rate: $30.50 per hour

Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

On-Call Administrative Support staff fill staffing gaps on the administrative team when full-time staff are taking PTO, need to be away from their work site for meetings and trainings, during job transitions, when there is a need for additional help for special projects, or for other staff capacity needs. Shift locations vary across DESC’s downtown Seattle offices at 515 3rd Ave and 216 James St. Shifts are sometimes split between locations. On-Call Admin Support prioritize open administrative shifts but may also pick up open shifts at DESC’s housing projects, after approval and training. 

This position requires a strong interest in providing administrative support for a non-profit agency that specializes in services for those experiencing homelessness, mental health crisis, or currently engage in substance use. The successful candidate will be willing to build skills which specialize in engaging and, at times, deescalating clients to provide smooth communication between the client and their care team. This position is in addition to a 7-person full-time Admin Support team (including supervisor) which reports to the Senior Program Manager of Drop-in, Employment Services, Administrative Support Services and Client Engagement Services (DEAC).

On-Call Administrative Support staff must pick up a least 4 shifts per month.

MAJOR DUTIES AND RESPONSIBILITIES:

Front Desk & Lobby - Client Interactions:

• Arrive promptly and complete pre-opening tasks, including populating schedules, preparing print outs, gathering intake information, and preparing the office for visitors. 
• Provide Front desk coverage from 9 am – 5pm.
• Maintain a polite, convivial, and welcoming presence in DESC lobby spaces.
• Greet clients and visitors who enter the office, learn why they are visiting, and inform appropriate staff of their arrival.
• Aid and provide information to people experiencing homelessness and others who are experiencing crises and looking for help.
• Orient visitors to available services, DESC resources, and resources in the community as appropriate.
• Assist in maintaining a comfortable and clean lobby area, office area, and conference rooms, while being tolerant of unusual and bizarre client behavior. Intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.
• Assist with providing front desk coverage to relieve teammates for breaks (Each staff working a full shift receives two 15-minute breaks and one 1-hour lunch break).
• Engage with people experiencing a variety of behavioral health conditions whose behaviors may be bizarre, unpleasant, or uncooperative. Engage in de-escalation as needed in accordance with agency values and training.

Phones/Mail/Office Supplies:

• Answer incoming calls promptly with proper etiquette; route calls to appropriate persons; transfers calls to voice mail or take messages as needed. Provide basic information on agency and services as appropriate over the phone.
• Process mail for clients and staff: Accept and document mail from USPS, UPS, FedEx, and other independent vendors, sort/distribute mail, and enter received client mail into tracking database.
• Order, maintain and dispense office supplies and forms needed by staff.

Paperwork:

• Assist program staff to update and maintain current resource lists, information manuals, and client service records accurately and in coordination with behavioral health program staff.
• Assist with daily documentation including writing logs, tracking attendance and supplies distributed, and end of day summary reports.
• Track company vehicles,