Senior Fulfillment Analyst

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Senior Fulfillment Analyst will support the USC Fulfillment Manager and team in the development and management of the USC Finished Goods fulfillment and deployment strategy, including the implementation of distribution optimization opportunities and the spend efficiency of the USC Region Stock Transfer freight. The Senior Fulfillment Analyst will serve as a subject matter expert and voice of the Fulfillment Planning function that establishes best practices, analyzes and suggests continuous improvement, identifies and corrects data integrity issues, and supports the implementation of new technology to optimize fulfillment management practices.

 

 

KEY ACCOUNTABILITIES/OUTCOMES

• Support governance of supply and demand information received from Planning with the Fulfillment team and Customer Fulfillment function to ensure Fulfillment Execution to plan
• Serve as the “voice” of Fulfillment Planning across the business, in the transition of fulfillment planning activity to ESO
• Responsible for summarizing USC shortage reason codes and corresponding actions on a recurring basis (ex: weekly)
• Key analytical resource that drives data driven decisions to optimize plans and processes. 
• Supports USC Fulfillment Manager in the leadership of the Distribution Center Sales and Operations Planning (DC S&OP) process to ensure a balance between customer service, inventory turn objectives, transportation and distribution center efficiency. Serves as backup to USC 
Fulfillment Manager in the process. Works to resolve warehouse gridlock issues.
• Supports USC Fulfillment Manager by working with Fulfillment Planners to identify lane level transportation utilization goals and works to drive STO utilization metrics.
• Capability to manage or consult on International and/or co-manufacturing fulfillment processes
• Manage potential inventory shortage reports. Take action to reduce shortages to customers.
• Collaborate with Customer Success, such as communicate customer shortages to Customer 
Success / Sales where appropriate.
• Communicate significant inventory shortages to Supply Planners and/or Sales Channel Service 
Managers.
• Attend and participate in IBP meetings and support STM
• Maintain distribution center inbound schedule database.
• Maintain the plant outbound shipment load plan.
• Maximize Stock transfer order freight utilization.
• Analyze drivers and reduce out of route moves. 
• Manage the movement of DC to DC inventory transfers through the C-item deployment process.
• Analyze and review inventory to minimize spoilage.
• Develops actionable plans to improve customer order fill rate by segmentation.
• Executes efficiency opportunities such as POM (point of manufacture) opportunities, in 
coordination with the strategy developed by the USC Fulfillment Manager 
• Work across Customer Fulfillment team to proactively plan to mitigate warehouse congestion and 
gridlock issues and orchestrate all issue management activities.
• Coordinate with Warehouse Management and 3PL providers to manage inbound schedules
• Utilize Power BI and other reporting to improve STO Utilization, Warehouse to Warehouse levels, Warehouse Space Utilization, and DC Inventory Projection Accuracy. Provide feedback on the analytics behind these tools to improve them. 
• Provide direction for the development and communication of Fulfillment Plan objectives. 
• Participate in governance and support the integration of Fulfillment Planning activities to Rich Products ESO partner(s)
• Monitor and track the health of the master and transactional data inputs to Fulfillment application and utilize Data Doctor exceptions to resolve data issues, identify root causes and resolutions and work with data owners to prevent data issues.
• Ability to leverage systems and data to quickly assess the business to improve results
• Complete gap analysis and understand areas where additional support is required.
• Lead the Spoilage management process, evaluate, communicate and recommen