Manager, Ticket Operations

Who We Are:

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Position Summary/Objective:
The Manager, Ticket Operations will assist in the ticketing setup and execution for all PBR events from start to completion ensuring a first-class user experience. This role will work closely with others in the ticketing function as well as other departments within the organization to make sure that the ticketing needs of the enterprise are met.

Essential Duties & Responsibilities:

• Assist in the operations of the PBR’s Ticketing Department, with a focus on maximizing ticket revenue and profitability, improving B2C and B2B ticketing experiences, and implementing efficient ticketing processes and procedures.
• Assist in oversight of all internal ticketing operations, including management of ticketing software, event builds, custom reporting, dynamic pricing strategies, PBRewards, consignment ticket sales, and fulfillment of rider/sponsor obligations.
• Leads report generation (daily, monthly, Y/Y).
• Collaborate with the Sr. Director, Ticket Operations on financials and settlements with venue box offices, ensuring accurate accounting and reporting.
• Drive proactive initiatives to promote positive change within the ticketing business, adapting to industry trends and consumer demands.
• Foster strong collaboration and cooperation with internal stakeholders to achieve departmental goals and objectives.
• Evaluate and provide recommendations on ways to enhance and simplify the ticket buying and sales experience
• Ensure delivery of exceptional customer service, maintaining a high standard of consumer satisfaction across all PBR events.
• Monitor and report on complimentary ticket allocation and usage for all events, optimizing distribution strategies.
• Assists leadership with enterprise-wide controls and reporting.
• Perform additional duties and responsibilities as assigned by management.

Knowledge, Skills & Abilities:

• In-depth knowledge of box office practices and procedures, preferably with experience using Ticketmaster and Archtics systems.
• Strong organizational skills with a keen attention to detail and accuracy.
• Excellent oral and written communication skills, with the ability to effectively convey information to diverse audiences.
• Proven ability to thrive in a fast-paced environment, managing multiple projects simultaneously while prioritizing tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) and other relevant software applications.
• Ability to maintain records timely and accurately.
• Flexible and adaptable to change.

Education & Formal Training:

• Bachelor's degree (B.A./B.S.) preferred, or equivalent combination of education and experience. Experience:
• Minimum of 3-5 years of professional ticketing experience, with demonstrated leadership and management capabilities.

Working Conditions:

• Location: Fort Worth, TX
• Normal office hours Monday-Friday
• Weekends, extended hours, and travel may be required
• Travel for business purposes as needed

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.