Director, Operations - Specialty Pharmacy (Hybrid)

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a ‘Great Place to Work’ four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.

Improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform – we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results – we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

 

**Please note this role will be onsite 2-3 days a week at a health system in Baton Rouge, LA for the first 3 months or so. After that, you can expect overnight travel to Baton Rouge, LA every other week. It is strongly preferred that the candidate live near a major airport in the Southeast U.S.**

What will you do?

Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients.  Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases.  The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners.  This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.

Key Responsibilities

• Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
• Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
• Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
• P&L ownership for financial results of health system partner sites
• Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
• Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
• Responsible for developing and executing on account management plan at health system partners
• Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners
• Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
• Host social events onsite with teams to build comradery and culture
• Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and kindness
• Provide performance updates to Shields executive team
• Serve as a leader and coordinator in enabling the growth of new and existing specialty pharmacy programs, through high-profile ownership of strategic and operating initiatives
• Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service;
• Serves as a subject matter expert and advisor to hospital partner executive teams on the continued growth of the specialty pharmacy program
• Constructs robust analyses and builds compelling materials to pitch innovative growth initiatives to