Senior eDiscovery Relativity Trainer

Senior eDiscovery Relativity Trainer

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: DOJ MBI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

Do you have experience in eDiscovery and have a passion for learning and teaching people software? If so, this is the position for you!  CACI is currently looking for a Senior eDiscovery Relativity Trainer where you will design, implement, and provide training and continuing support for the Relativity software program. As a Senior eDiscovery Relativity Trainer, you will create and provide training to a variety of audience including attorneys, paralegals, government case managers and contractors working high-profile, important cases.  Each day is always a bit different, with the opportunity to learn all aspects of eDiscovery.  CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates!  This is a great opportunity for someone to grow their careers.  Please apply if you are interested to hear more!

Responsibilities:

The Senior eDiscovery Relativity Trainer position will have support from several technical and case support teams while a part of our Operations team in Alexandria VA.  Additional responsibilities include:

• Assists in setting up and operating end-user support program for major applications in support of specific projects. Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
• Sets up facilities and procedures to ensure responsive support.
• Trains staff and sets up help desk staffing schedules.
• Organizes, prepares, schedules and conducts training sessions.
• Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc.
• Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials.
• Arranges for use of training facilities, for access to appropriate applications, etc. Oversees and supervises help desk operations, including answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff. Supervises teams of Help Desk and User Trainer Specialists providing search, retrieval, and reporting support to client attorneys.
• Receives requests and translates them into effective search strategies.
• Designs appropriate output formats, assists users in constructing and refining queries and helps resolve problems related to accessing databases.

Qualifications:

Required: 

• At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
• Certain applications may require certification by the software provider.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Experience with DOJ office automation environments extremely helpful.
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills required.

Desired:

• At least one year teaching/training experience involving automated litigation support applications (e.g., Relativity, Clearwell, Recommind, Trial Director) preferred.
• Experience creating automated video presentations.
• Experience with other software applications (e.g., video/audio editing programs like Audacity or Camtasia)
• Certification in eDiscovery program is preferred.
• At least one year of experience in automated litigation support preferred.