Sr. Process Improvement Consultant
EsriAbout the role
<p><strong>Overview</strong></p> <p>Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings. </p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Lead Service Offerings:</strong> Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices. </li> <li><strong>Consulting & Mentorship:</strong> Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development. </li> <li><strong>Process Design & Reengineering:</strong> Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements. </li> <li><strong>Community of Practice Engagement: </strong>Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies. </li> <li><strong>Stakeholder Management: </strong>Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change. </li> <li><strong>Continuous Improvement: </strong>Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact. </li> <li><strong>Quality Assurance: </strong>Ensure adherence to process standards and procedures, providing leadership in compliance and best practices. </li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years of experience with business process improvement </li> <li>Experience with Agile, Lean, and DevOps methodologies </li> <li>Strong documentation and diagramming skills </li> <li>Ability to think strategically and plan and implement collaboratively </li> <li>Strong sense of accountability for the success of the team and a passion for delivering value </li> <li>Experience proactively escalating issues to appropriate levels of management </li> <li>Demonst
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