Manager, Medical Staff Services

Overview

At Houston Methodist, the Manager Medical Staff Services position is responsible for the management and administration of the Medical Staff Services department, functions and staff. Functional areas of responsibility of this position may include many of the following: credentialing; Medical Staff governance, including peer review; accreditation and regulatory compliance; departmental operations; supporting the key Committees of the Medical Staff including, but not limited to, Executive Committee, Bylaws & Rules Committee, Credentials Committee, Practitioner Health Committee, and Procedures and Criteria Committee; and general activities of the organized Medical Staff. This position manages and on occasion, performs the credentialing and privileging of medical staff for services to be performed at the Hospital and provides for the coordination of all medical staff meetings, including agenda and minutes of the meeting. Other duties for the Manager Medical Staff Services position include providing oversight to maintaining currency of the Medical Staff Bylaws, and coaching medical staff related to the requirements of the Bylaws. This position establishes and maintains constructive lines of communication between physicians and the hospital, fostering positive on-going relationships. The Manager Medical Staff Services position also leads efforts to monitor, assess and recommend changes to policies and procedures for the effectiveness of operational practices supporting physician Bylaws and improving medical staff relationships with the Hospital. This position provides back-up coverage and support for the Director, as needed. The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.

• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback