Director, Global Operations

Director, Global Operations
FLSA Status: Exempt
Full-Time
Location: Remote

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

WHAT YOU’LL DO:

MGT is seeking a highly driven, strategic, and execution-oriented Director, Global Operations to help build, scale, and optimize our global delivery model in support of the company’s growth objectives.

This role is central to advancing MGT’s global talent and operating strategy, ensuring we deliver high-quality, cost-effective, and scalable solutions across regions. You will partner closely with senior leaders across the business to drive alignment, improve execution, and elevate the performance of our global model.

The Director, Global Operations will operate as both a builder and operator — bringing structure to a complex environment, strengthening accountability across vendors and internal teams, and translating data into actionable decisions that improve outcomes.

• Drive Global Delivery Performance
  Own end-to-end performance of MGT’s global delivery model, identifying gaps in quality, speed, and consistency, and driving measurable improvements across teams and partners.
• Own Process Design & Operational Rigor
  Design, standardize, and continuously improve global operating processes to ensure scalability, clarity of ownership, and efficient execution across all regions and functions.
• Vendor Management & Accountability
  Lead coordination with global providers, enforcing SLAs, addressing performance gaps, and ensuring consistent, high-quality delivery across all partners.
• Stakeholder Leadership & Escalation Management
  Serve as the primary operational partner to Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), proactively managing expectations, resolving escalations, and driving alignment.
• Data, Metrics & Insights
  Develop and maintain dashboards, KPIs, and performance frameworks to provide clear visibility into global operations and inform decision-making at the executive level.
• Financial Oversight & Value Realization
  Track hiring activity, resource costs, and savings, ensuring global initiatives deliver against financial expectations and ROI targets.
• Execution of Global Talent Strategy
  Support and operationalize MGT’s global talent strategy, ensuring hiring, onboarding, and delivery models are aligned with business needs and scalable for growth.
• Transformation & Continuous Improvement
  Lead initiatives to improve execution, address systemic issues, and evolve the operating model, including process reengineering and adoption of new tools and capabilities.
• Communication & Change Enablement
  Develop clear communications, training materials, and process documentation to support adoption and understanding of the global model across stakeholders.
• Planning, Forecasting & Controls
  Support budgeting, forecasting, and financial controls, including billing validation and audit processes to ensure accuracy and discipline.

WHAT YOU’LL BRING

We are looking for a highly analytical, execution-oriented leader who thrives in building and sca