MDM Data Steward & Operations Analyst

MDM Data Steward & Operations Analyst - Blue Bell, PA & Raleigh NC (Hybrid)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We have an incredible opportunity for an MDM Data Steward & Operations Analyst to join ICON’s Symphony Health team. The MDM Data Steward & Operations Analyst is responsible for the timeliness, accuracy, and completeness of master data used across the organization. They oversee data onboarding, end-to-end data processing, data stewardship, generation of operational metrics for performance monitoring, and project work for continual improvement and enhancement of our data assets.

Location: Office-Based (an average of 3 days per week)

• Blue Bell, PA, United States
• Raleigh, NC United States

What you will be doing:

• Leverage strong analytical skills to objectively interpret data from various sources, providing clear insights and actionable recommendations
• Apply independent critical thinking to analyze problems, present data-driven solutions, and drive actions to meet business objectives
• Validate and ensure the quality of data before initiating analysis, conducting quality checks on your work to maintain accuracy
• Compose and deliver data outputs in a client-friendly manner, meeting established timelines and contractual requirements
• Collaborate in the creation of dashboards and metrics, contributing your expertise to establish relevant Key Performance Indicators (KPIs)
• Communicate clearly with internal and external stakeholders, including senior management, to explain processes and data challenges in a concise manner with relevant training and support materials
• Contribute to our culture of process improvement by streamlining processes, innovating, and working with cross-functional partners to understand and address business challenges
• Leverage established SQL skills to navigate complex and distinct databases to answer inquiries, solve problems, and drive measurable process improvements

Your profile:

• 3+ years of Master Data Management experience as a Data Scientist, Data Steward, or relatable role
• 3+ years of hands-on SQL experience
• Proven experience in data analysis in the pharmaceutical or healthcare industry
• Strong analytical and critical thinking skills
• Proficiency in data manipulation using tools such as Excel
• ETL experience, such as Informatica or Talend/Qlik
• Excellent communication skills, with the ability to simplify complex problems for diverse stakeholders
• Ability to analyze and provide data in consumable formats and full accuracy for various levels
• Self-starter with the ability to work independently
• Bachelors Degree

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gen