Customer Service Representative (On-site)

Function:          Customer Service Representative - Minibulk

Key responsibilities (May include but not limited to):         

• Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner
• Invoicing of customers.
• Order product from various vendors to fulfill orders/stock
• Verify and maintain inventories for each market
• Reporting non-conformance’s via the Service Report System
• Managing accounts in cooperation with Sales Representatives
• Process customer requests
• Continual system and process review and improvement
• Provide assistance in general office administration
• Be in rotation for after hours phone.
• Work within shift of operation hours of 8:00 AM to 6:00 PM. Will need to be flexible to change in schedule.
• To continually exceed the expectations of our Customers and Vendors.

Required Education / Training / Equivalent Experience (Prior to hire / transfer):

• Associate Degree or relevant college experience
• Customer Service experience (2-4 Years)
• Logistics background or exposure.
• Excellent Communication Skills
• Organizational skills and Multitask Management
• Detail Oriented
• Computer skills to include Access, Word, Excel, Out Look
• Ability to excel in a high paced deadline oriented environment
• Problem solving skills
• Team Player
• Positive Attitude
• Job longevity (stayed in positions or field over 3 years)

OJT (Required within the initial employment period – varies per position and experience):

• Basic understanding of NACD / Responsible Care
• Service Report system
• Understand applicable procedures, work instructions, forms, checklists, etc.
• Applicable ADAGE skills
• PVS 101

Applicants must be able to pass a drug screen and background check. The salary range for this role is $45,000 to $48,000 per year.