Director of Operations, Clinical Pathology, BIDMC

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The Director of Operations, Clinical Pathology, Beth Israel Deaconess Medical Center (BIDMC), is an experienced healthcare leader with an in-depth understanding of clinical operations of an academic-based Clinical Pathology Laboratory. The Director of Operations will work collaboratively with the BIDMC Pathology Department executive leadership team to improve clinical operations and quality and promote the growth of the clinical pathology division(s): Chemistry, Blood Bank, Microbiology, Hematology, Flow Cytometry, Lab Control, Client Services Send Out, Point of Care, Molecular HLA, Genomics, Cytogenetics, Phlebotomy, Ambulatory Labs.

Reporting to the Executive Director, Pathology, the Director of Operations, Clinical Pathology, is responsible for the overall operational, clinical, and financial performance of the BIDMC Clinical Pathology laboratories. The Operations Director works in collaboration with Executive leadership and physician leadership to establish yearly performance goals for each division which are aligned with the vision and mission of BIDMC. The Operations Director has responsibility for, but not limited to, departmental planning and business development with a focus on system collaboration and optimization of resources and workflow. The Operations Director will ensure that her/his department meet operating guidelines as established by annual goals, including, but not limited to: revenue cycle, management/supervision of staff, and development of efficient workflow practices that adhere to stringent quality measures and turnaround times.

Job Description:

Essential Duties & Responsibilities (including but not limited to):
1. Strategy and Business Development

• Supports the strategic development and implementation across BIDMC and Beth Israel Lahey Health affiliates.
• Develops relationships and leads team building with physician leadership, senior administration and other colleagues to help achieve defined division, departmental and organizational strategic goals at BIDMC and Beth Israel Lahey Health affiliates.
• In conjunction with clinical leadership, identifies new treatment modalities and opportunities, including the development of practical business plans to support the modalities.
• Directs daily operations of assigned division(s) by translating business vision and strategy into operational goals, objectives, workflows and implementation plans.
   

2. Financial

• In coordination with the Executive Director, prepares departmental operational and capital budgets, developing a financial reporting structure to appropriately monitor strategic goals (including optimizing affordability of services), financial projections and long-term forecasted development.
• Implements processes to achieve and monitor financial performance improvement through the leadership of revenue cycle team.
• Provides supervision, guidance and monitoring of staff efforts to achieve budgeted revenue and expense targets.
• Investigates and manages financial problem areas; proposes solutions and implements action where applicable.
• Prepares necessary financial, statistical and operational data for new programs or businesses, including the expected return of investment to the organization. 
• Maintains a thorough understanding of clinical reimbursement and managed care issues specific to the assigned divisions.
• Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary.

3. Operations/Work Flow/Compliance

• Provides direction and guidance for all aspects of the daily administration and management of Clinical Pathology.
• Provides support to staff, enabling them to provide safe, cost-effective health care that exceeds the expectations of BIDMC and Medical patients.
• Facilitates compliance with all regulatory agencies — DPH, OSHA, JCAHO, HIPPA, etc. — in all clinical, business and financial practices within the assigned divisions.
• Provides guidance to employees, examining systems, employing analytical judgment, managing projects, organizing resources, and consulting on and solving problems. 
• Independently investigates and implements recommendations.
• Maintains open communications with physicians, staff and management.
• Oversees office workflow, monitors office staff productivity, and makes appropriate recommendations for improvement to department leadership.

4. Human Resources

• In conjunction with the Executive Director, hires, transfers, disciplines, terminates or initiates other personnel actions affecting staff employment.
• In conjunction with the Executive Director, ensures hig