Customer Solutions Analyst

 

JOB SUMMARY:   

This position will support the Customer Solutions team, a commercial and technical sales organization responsible for solution development across the full product and service portfolio of Georgia Power. This role involves providing strategic and day-to-day support to the Customer Solutions Manager, the Customer Solutions team, and the Power Services team. The position will collaborate with internal teams to deliver precise data and analytics for KPI tracking, driving informed business decisions and strategic planning.  The Analyst will use consultative sales to identify customer needs, challenges, and goals to develop customer-centric solutions leveraging both internal offerings and external partners. 

 

 REQUIREMENTS: (Education, Experience, Knowledge, Skills)

• Four-year college degree preferred.
• Experience in consultative sales is a plus.
• Working knowledge of the solutions that GPC can provide customers.
• Proven experience in leveraging data and analytics to inform business decisions and strategic planning.
• Proven proficiency in Microsoft Office products (Power BI, Word, Excel, PowerPoint, Teams, and Outlook) and CRM software (e.g., Oracle Sales Cloud).
• Collaborate with the Power Services team to understand customer requirements, challenges, and objectives, aligning the needs with solutions that enhance customer success.
• Experience developing or contributing to the development of proposals.
• Ability to identify and manage project dependencies and critical path.
• Demonstrated ability to manage multiple projects and priorities concurrently.
• Exceptional interpersonal, organizational, attention to detail, and time management skills.
• Excellent communication and diplomacy skills.
• Strong problem-solving skills, excellent planning and prioritization habits.
• Ability to use good judgement and to make sound decisions.
• Ability to use multiple resources to accomplish tasks.
• Ability to present information succinctly and clearly to various stakeholders.

 

MAJOR JOB RESPONSIBILITIES:   

Customer Solutions Support:

• Support and lead aspects of the sales planning process, including working with Managed Accounts and the Power Services team to develop segment/customer targeting strategies and account plans for key customers.
• Assist the Power Services team in initial customer research and discovery, coordinating with the Strategic Support team when necessary.
• Responsible for lead qualification efforts, including leads from various Georgia Power Company teams such as Managed Accounts, External Affairs, National Accounts, and other cross-functional groups.
• Aid in developing customer-specific proposals and presentations, including support for solution design, pricing development, and vendor selection.
• Work in collaboration with teams across the Customer Experience organization to gather inputs and support the creation of customer-specific solutions and proposals.
• Partner with internal teams to leverage data and analytics to generate insights that facilitate proactive lead identification, enable personalized customer solutions, and promote the cross-selling of additional Georgia Power Company solutions to meet customer requirements.
• Responsible for tracking all Customer Solutions team data and KPIs from the relevant systems (e.g., Oracle Sales Cloud), enabling supporting insights and data analytics.

 

Data and KPI Tracking and Reporting: 

• Ensure the accuracy of Customer Solutions data and track performance indicators utilizing pipeline reports and sales/project forecasts.
• Collaborate during the goal setting process to ensure Customer Solutions sales data is being incorporated and used to inform the organization’s goals.
• Prepare reports and presentations on Customer Solutions team performance for Georgia Power Company leadership.

 

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more inf