Business Analyst

About QuenchQuench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  
About CulliganFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 
Values: 5CsCulligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results
Essential Functions
·         Providing robust data analytics to offer invaluable insights for decision-making.·         Developing and disseminating regular and ad hoc reports to track business goals and achievements.·         Utilizing Business Intelligence tools (such as Power BI) to craft actionable dashboards and deliver impactful insights.·         Leading initiatives to enhance service systems and tools, fostering continuous improvement.·         Coordinating with diverse teams to drive operational initiatives aligned with delivering exceptional customer experiences.·         Ensuring data integrity and accuracy across business systems, collaborating with external vendors for ERP system updates.

Qualifications

• ·         3-5 years of experience in service operations, project management, analytics, business analysis, consulting, or operations.
• ·         Clear and concise verbal and written communication.
• ·         Ability to collaborate and influence cross-functionally.
• ·         Adaptability to thrive in a fast-paced, dynamic team environment.
• ·         Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook); experience with Salesforce.com is a plus.
• ·         Bachelor’s degree or comparable work experience preferred; MBA is a plus.
• ·         Some travel required (2-3 nights/quarter).