Client Service Representative

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Burlington Emergency & Veterinary Specialists is looking to add compassionate and skilled Client Service Representatives to our team.     

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our dynamic environment means you’ll be part of a fast-paced clinic that values adaptability and continuous improvement. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Burlington Emergency & Veterinary Specialists (BEVS) is Vermont’s only specialty and 24/7 emergency animal hospital and we provide a level of care you simply won’t find anyplace else in the state.

From expert emergency and critical care 24 hours a day to advanced veterinary specialty and referral services—including dentistry and oral surgery, internal medicine, neurology, ophthalmology, radioiodine therapy, and surgery—BEVS animal hospital is a trusted partner not only to you and your pet, but also to the region’s primary care veterinarians. https://bevsvt.com/

Client Service Representative   

Burlington Emergency & Veterinary Specialists in Williston, VT      

WHAT YOU’LL DO    

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS   

We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:    

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
• Generous paid time off to help you achieve your purr-fect balance
• Employee Ruff-erral Program
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
• Accident and critical illness insurance
• Bonding leave enhanced maternity benefit
• Flexible Spending Account (FSA) and Health Saving Account (HSA)
• Continuing education yearly allowance for skills development
• Certification fees reimbursement (eligible employees only)
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Plus, special benefits to utilize for your own pet:  

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods

REQUIREMENTS     

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empower