Mobile Service Technician, Nashville

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Mobile Service/Satellite Technician is a unique position within the Lucid Service family. This position requires an experienced professional with a strong background in diagnosis, maintenance, and repair. This role also requires someone with the ability to self-manage all aspects of the repair facility, including parts and advisor functions.

The Role

• Operate as a Mobile Service Center, overseeing an assigned region and the day-to-day operations located within a partner body shop facility.
• Diagnose, maintain, and repair Lucid Motors vehicles traveling to client location to provide on-site maintenance and repair
• Properly perform the walk-around and write-up processes, accurately ascertaining the primary concern through verbal interview and visual assessment to understand a client needs
• Act as Service Advisor, working directly with clients to explain all service options to clients including time and cost estimates; invoice and collect payment.
• Parts Department duties including ordering, returns, and inventory management.
• Provide a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise
• Customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
• Review appointment schedule to plan travel time and visit duration for mobile services.
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions.
• Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems.
• Accurately document and track client concerns for diagnosis and repair, following the correct repair order documentation procedures updating client's of repair progress.
• Ensure that work done meets Lucid’s exacting standards before the vehicle is returned to the client –act as the last QC step.
• Responsible for maintaining the appearance, cleanliness, and organization of the mobile van, space used at partner body shop facility as well as all equipment.

Qualifications

• High School Diploma or GED equivalent
• Knowledge of High Voltage systems, Low Voltage Systems, and Electric Vehicle powertrains
• Excellent written and verbal communication skills
• Highly organized
• Comfortable working independently and as part of a team
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Previous experience with EV diagnosis and repair
• EPA 609 Certification
• ASE Master Technician Certification required
• Must possess a valid driver license, have a year of clean driving at time of hire, and be at least 18 years of age.
• Have a passion for sustainable transportation and changing the automotive industry.
• Demonstrate attention to detail and passion for creating positive client experiences.

Advantageous Experiences:

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Experience in luxury automobile repair environments
• Previous OEM Master Technician Certification

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At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, g