Assistant Team Leader for Complex Care

Job Description:

Job Title: Assistant Team Leader

Location: Saint Louis, MO

Department: Connection Services

Employment Type: Full-time

Job Summary:
Make a meaningful impact every day as an Assistant Team Leader! Join our compassionate and collaborative team in Saint Louis, where we are driven by purpose and committed to making a real difference in the lives of those we serve. This role is ideal for someone who thrives in leadership, enjoys mentoring others, and is passionate about providing high-quality mental health support services.

As an Assistant Team Leader, you will provide clinical supervision and support to team members, ensuring service excellence and a culture of growth. You’ll help shape new team members’ development through onboarding and coaching, lead quality assurance efforts, and support team performance using data and outcomes. If you're driven to empower others and help improve lives, this is your opportunity to lead with purpose.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Mentor and supervise team members through regular one-on-one sessions and in-the-field observation
· Lead onboarding for new hires, including training, organizational culture, and developmental planning
· Guide staff in clinical documentation, client care, and professional development
· Monitor and support team training requirements, performance, and succession planning
· Promote recovery-focused, trauma-informed, and culturally competent service delivery
· Review clinical service notes for quality assurance and alignment with treatment plans
· Provide on-call support and crisis intervention as needed
· Facilitate team meetings to address service engagement, discharge planning, and care utilization
· Ensure smooth communication of organizational updates and team performance metrics
· Collaborate with leadership on strategic planning, quality improvement, and staff performance
· Act as a liaison across teams and external agencies to improve coordination of care
· Support documentation needs, including assessments, progress notes, and medical consultations
· Participate in agency initiatives, trainings, and report writing as required
· Serve as acting team leader in the absence of Clinical Supervisor
· Complete a minimum of two in-person client contacts per day

Education, Experience, and/or Credential Qualifications:
· Bachelor’s degree in a social service-related field
· Minimum of three (3) years of experience in a social services role

Additional Qualifications:
· Must be at least 18 years of age
· Valid driver’s license, acceptable driving record, and current auto insurance
· Access to a personal vehicle for work-related travel
· Med Tech training, First Aid, and CPR certification required
· Knowledge of DSM, psychotropic medications, and substance use services
· Understanding of mental health and substance use treatment services, methods, and community resources
· Ability to lead, supervise, and coach others in a clinical setting
· Strong communication skills, both written and verbal

Physical Requirements
· Must be able to occasionally exert up to 10 pounds of force
· Frequent typing and writing with repetitive hand and arm movements
· Primarily sedentary role with occasional walking or standing

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, value