Customer Advisor

We are seeking a Dedicated Customer Advisor to join at the Microsoft Company Store in Redmond. If you have a passion for technology, a customer-centric mindset, and well honed customer service skills, we would love to hear from you. Our team is committed to delivering a world-class customer experience and driving results.

At the Microsoft Company Store, customers can explore the best of Microsoft and consult with our professionals to find the best solutions for their needs. Our team of skilled associates is dedicated to providing customer service every day.

If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Customer Obsession 

• Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, ensuring a seamless transition). 
• Engages a broad range of customers (e.g Very Small Businesses) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS. 
• Applies methods for providing services that meet and exceed customer expectations; meets personal and team sales goals, and handles unique customer engagements and customer service levels (e.g., customer satisfaction); receives positive peer and manager feedback (via 1:1s and Connect); meets or exceeds expectations for customer touchpoints. 
• Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners. 

Influencing for Impact 

• Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services. 
• Identifies different needs of customers, leveraging Microsoft product and service knowledge to connect them with the appropriate solution. 
• Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from management. 
• Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors in order to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services. 

Technical Expertise 

• Leverages a technical understanding of solutions, cloud services, platforms, hardware, and software to describe the ways in which these services benefit the recipients. Builds and maintains knowledge of products and services by learning through others along with self-education and role play. Encourages peers to maintain their current knowledge of Microsoft products and services. 
• Leverages a technical understanding of solutions (e.g., M365, Surface family) to serve customers with simple goals. 
• Leverages an understanding of competitors and their solutions for simple consumer or business needs. 

Collaboration 

• For Microsoft Experience Centers, identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sal