Application Analyst, Outpatient Technology Services

General information

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Job Title Application Analyst, Outpatient Technology Services Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements POSITION SUMMARYRadiology Partners’ Regional Services team is seeking an Application Support Analyst II who is responsible for the day-to-day operation of the PACS/RIS equipment including image workflow, archiving, auto-routing, pre-fetching and other related activities.  The Application Support Analyst II provides accurate and timely support services for specified systems and troubleshoots problems. The Application Support Analyst plays a role in image data transfer, application system maintenance and application upgrades.
WHO WE ARE AND WHAT WE DORadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.   
WHY RADIOLOGY PARTNERS AND/OR DEPARTMENT:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• 100% remote role with a collaborative team that is always ready to lend a hand
• Remote doesn’t mean alone, our team thrives on connection and mutual success
• RP is a 4 time recipient of Great Place to Work Certified 

POSITION DUTIES AND RESPONSIBILITIES

• Support with clinical go-lives, implementations, integrations and other RIS focused projects as needed.
• Participate in problem management, root cause analysis, and service improvement projects.
• Monitor and support application upgrades, capacity, and configuration changes, ensuring compliance with security and performance standards.
• Manage and resolve clinical application issues, including broken studies and system problems, within agreed SLAs.
• Provide support to end users, troubleshoot and solve application issues, and ensure smooth data flow through clinical systems.
• Document technical processes, gather user requirements, and assist with application testing, configuration, and implementation.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE 

• Two-year technology degree or equivalent experience preferred, with a background in technology support or technical roles.
• Radiology clinical systems knowledge is a must have.
• Experience with ticket management systems, incident/problem/request management, and Micro