Data Protection Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Responsible for designing, implementing and maintaining Data Protection systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the data protection & recovery hardware and software used at company installations.

What Part Will You Play?

• Installs, documents, operates, configures and improves Data Protection and Resilience systems. Reviews complex designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. Performs Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level.
• Monitors systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Provides support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts and responds to events in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly status update and additional information as required. Acts as the role of 3rd line technical support. Deploys changes in accordance with the Global Payments change control process.
• Monitors and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Supports issue resolution as and when required, uses the available ticketing application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7. Investigates, troubleshoots, and provides mentoring for escalated issues.
• Conducts system maintenance by planning and developing strategy on patch management, firmware management and software and hardware upgrades in line with best practices across Global Payments and the industry at large. Provides out of hours support for scheduled changes and exercise events.
• Serves as a Team Player who mentors less experienced team members in becoming active participants in resiliency program functions. Additionally, works effectively with stakeholders such as Business Continuity, Governance, Information Security and various Business Unit/Application Delivery teams in delivering technical resiliency services.
• Reports and assists in investigation of security breaches in accordance with Information Security guidelines. Reviews and investigates any issues identified via security monitoring applications. Reviews system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices.
• Create and review the availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.
• Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company. Provides team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.. Attends status calls when requested and provides detailed technical support.
• Evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
• Typica