Field Service Technician, Heil Environmental

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Job Title: Service Technician

Operating Company:  Environmental Solutions Group - Heil Environmental

Location: Fort Payne, AL

Reports to: Manager Field Service

Department: Field Services

 

POSITION SUMMARY:

Primarily responsible for providing or coordinating equipment demonstration and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone, general and technical information, planning and conducting training seminars, and performing field service work and assisting customers with problems associated with these areas.  Also, includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG).

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

Demonstration/Promotional Responsibilities:

• Recognized as the company expert in operation and demonstration of Environmental Solutions Group’s complete portfolio of new and existing RCVs, roll-offs, balers, compactors, and tippers to showcase equipment features and benefits. 
• Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.
• Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.
• Job focus is to help expose dealers and consumers to the Heil Environmental brand.
• General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year. The specifics of each agenda will vary depending on whether it is a dealer clinic, Expo or other, but the underlying goal of creating positive brand awareness with an eye towards supporting sales will remain the same in each case. 

 

Technical Service Responsibilities:

• Receives customer inquiries regarding all company products and resolves customer problems.  Includes trouble-shooting assistance via telephone and ability to repair Environmental Solutions Group products in the field.
• Repair machine through modems online with PC. Must be able to send programs to customers and communicate through e-mail.
• Revise and modify engineering designs in the field to include PLC programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
• May visually inspect products at various stages of production process to determine and maintain quality and reliability of products. Must be willing to work in plant departments to learn new products.
• Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards. Present pertinent information from field start-ups in writing or orally.
• Verifies accounting reports for all accounts associated with the Service Department.
• Drives company and personal vehicles and uses airlines for field service visits. Includes assisting customers with installations, training, troubleshooting, etc. Involves lifting and carry