Technical Service Engineer

Business Overview

Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

 

As a part of Element Solutions Inc (NYSE: ESI), MacDermid Graphics Solutions is a global leader in the manufacturing and marketing of photopolymer plates and platemaking systems for the package printing industry.   Our technologies, processes, equipment, and services are utilized in flexographic printing applications by global market leaders to produce high quality graphics in the flexible packaging; folding carton; corrugated; and tags & labels markets. From liquid to sheet, solvent to thermal, we offer our commercial packaging customers a choice when it comes to selecting the best plate processing method for their specific printing and packaging applications.  To elevate brand equity, graphic identity, and product information to the next level, major consumer goods manufacturers and their packaging supply chain partners from all over the world count on MacDermid for a full range of printing plate solutions to help their products stand out.

 

Job Purpose

We are seeking a dynamic technical service engineer with a track record of success to play a key role in supporting the growth of our company providing outstanding technical support to customers. You will work closely with manufacturing, R & D, and engineering to recognize and solve customer issues, and recommend product improvements. 

Job Responsibilities

• Receive & document in-bound technical troubleshooting calls and follow-up in a timely manner
• Recommend field service improvement programs for existing and new products 
• Assist in development of Fault-Tree and respond to customer requests
• Deliver world-class field service and build customer satisfaction 
• Adhere to safety rules, manufacturing procedures, company policies and procedures.
• Ability to read and work from electrical schematics. 
• Hands-on person with the ability to troubleshoot and resolve equipment issues quickly.
• Able to follow through on equipment installations, from pre-installation to final training.
• Ability to provide assistance to customers both in person and by phone dealing with technical and operational issues. 
• Keep records of maintenance, repair, and required updates of equipment. 
• Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments. 
• Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge. 
• Perform preventive maintenance or service such as cleaning, lubricating and adjusting equipment. 

Skills

• Install new equipment at customer site and perform functional verification testing
• Train users on equipment operation and trouble shooting 
• Interface between customers and manufacturing and development engineers to resolve customer complaints and field failures 
• Track and provide reports on customer complaints and field failures
• Provide recommendations on service tracking/reporting software packages
• Manage trouble-shooting guidelines on several equipment lines

Requirements & Qualifications

• Strong electrical / mechanical aptitude on automated equipment. 
• A good working knowledge of PLC’s and ladder logic
• Travel to customer or manufacturing sites required, up to 75 -80 %
• Person must be able to travel internationally with a passport. 
• Accessibility to a major airport within a one-hour drive.

Education

Associate's Degree in Engineering or Relevant industry

EEO Statement

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.