School Office & Operations Coordinator (2026-2027 SY)

Location: Nashville, Tennessee

Employment Type: This is a full-time, in-person, 12-month, support role for the 2026-27 school year. 

Salary: The salary range for this role is $47,668 to $53,754 and placement within that range is based on years of comparable experience.  

About the Role: Serving as a vital member of Valor's operations team, the School Office Operations Coordinator will be the operational backbone of our school campuses and the first face families and visitors see and a steady, reliable presence for scholars and staff every day. This individual will be primarily responsible for supporting the day-to-day operations of the main office at each of our three school buildings on campus (Flagship, Voyager, and College Prep), ensuring that front office systems, scholar information, and family communication run smoothly and consistently. 

In addition to school-based responsibilities, the School Office Operations Coordinator will collaborate with the Network Operations team to support organization-wide initiatives spanning facilities, technology, safety plans, scholar information, enrollment, event management, transportation, and food and vendor services.

Given the breadth of these functions, the ideal candidate for this role is a person who is open to continuous learning and thrives in a fast-paced, people-facing environment.

• Serve as the true face of the school, greeting and assisting families and visitors as they arrive
• Perform clerical communication duties such as answering phone lines, distributing messages, and processing mail
• Coordinate mailings, automated phone calls, and other messages
• Maintain scholar-facing communication systems such as digital signage and the bell schedule
• Build relationships with internal and external stakeholders, including campus operations teams, vendors, school-based teams, families, and community members

School Operations

• Build strong office management systems and deliver excellent customer service
• Provide timely responses and guidance to service tickets from internal staff and requests from external vendors and partners
• Manage collections of payments for meals, supplies, AP exams, and other activities
• Administer basic first-aid, distribute medication, and maintain scholar injury reports
• Prepare testing materials and spaces for major exams such as benchmarks, state testing, the ACT, and AP exams
• Coordinate school events and special projects with the rest of the operations team
• Support arrival, dismissal, and/or school-based duties as assigned

Scholar Information

• Maintain daily scholar attendance across multiple information systems
• Coordinate interventions at several levels for families of scholars struggling to maintain strong attendance
• Ensure compliance of scholar data and cumulative files and records
• Partner with the scholar recruitment team to ensure that scholar information is collected and flows into our data systems
• Process all necessary scholar forms and paperwork received in the front office
• Assist families with troubleshooting login issues for school data platforms used for at-home monitoring

• Must have Bachelor’s degree
• Fluency in Spanish, Arabic, or Kurdish is preferred
• Friendly demeanor with a knack for building and maintaining relationships with a diverse population of adults and children
• Strong