Training Manager/Sr. Training Manager - Patient Support

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

We are seeking a dynamic and results-oriented Sr. Training Manager to join our Patient Support Training Team. The Sr. Training Manager will focus on driving the overall training strategy, process, analysis, design, development, implementation, and evaluation of performance-focused training programs. This role is pivotal in continuously improving the capabilities of our Patient Support Training team and delivering impactful training initiatives with minimal guidance from training leadership. 

Key Responsibilities: 

• Driving Training Strategy and Process: 

  • Lead the development of comprehensive training strategies to support the goals of the Patient Support Organization. 

  • Independently understand and support stakeholder expectations, leading to increased trust and collaboration. 

  • Independently manage complex projects 

  • Analyze current training processes and identify areas for improvement. 
  • Design and develop innovative training programs that address organizational needs and enhance employee capabilities. 

• Analysis, Design, Development, Implementation, and Evaluation: 

  • Conduct needs assessments to identify performance gaps and training requirements. 
  • Design modular and scalable training programs, including e-learning, instructor-led training, and blended learning solutions. 
  • Implement training programs across the Patient Support organization, ensuring alignment with strategic goals. 
  • Evaluate the effectiveness of training programs through quantitative and qualitative measures. 
  • Implement findings from evaluations to refine and enhance training initiatives. 
  • Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.  

• Execution and Leadership: 

  • Independently execute training initiatives that align with our strategic goals. 
  • Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts. 
  • Lead and mentor a team of vendor training professionals to deliver high-quality training experience. 
  • Provide coaching and feedback to Patient Support and/or Vendor training partners. 

• Driving Business Results: 

  • Evaluate training effectiveness and implement solutions that drive business performance. 
  • Use data and business metrics to measure the impact of training programs on organizational performance. 
  • Develop and implement continuous improvement initiatives based on training outcomes and business needs. 

Qualifications

• Bachelor’s degree required, Master’s Degree preferred. 

• At least 5+ years of experience in a training role, preferably within the healthcare or life sciences industry or similar experience preferred. 

• 2+ years of Patient Services experience preferred. 

• Proven experience in developing and delivering performance-focused training programs. 

• Strong understanding of instructional design principles and adult learning theories. 

• Excellent project management skills, with the ability to manage multiple initiatives simultaneously. 

• Exceptional communication and presentation skills. 

• Proficiency in learning management systems (LMS), e-learning platforms, and training software. 

• Ability to work independently and lead a team with minimal supervision. 

Competencies: 

• Strategic thinker with a strong business acumen. 

• Excellent problem-solving and decision-making skills. 

• Ability to build strong relationships and work collaboratively across teams.