Service Representative I

DEWALT Customer Service Representative – Salt Lake City, UT.

Come make the world and accelerate your success. 
 
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. 

 
The Job:   

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee.    You’ll get to:    

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders. 

• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services. 

• Conduct customer sales and service both at the counter and via phone. 

• Service customers on product application, features, benefits and proper handling and maintenance.  Also responsible for making sales of services, programs and products to customers. 

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

The Person:   

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have:   

• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands. 

• Bilingual proficiency preferred 

• Experience reading schematics and determining parts needed for specific tool repairs 

• Experience in a customer-facing role within a Retail/Service environment. 

• A high degree of integrity and accountability. 

• Dependability, reliability, and the ability to work with minimal supervision 

• Superior customer service and salesmanship skills. 

• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook. 

The Details:  

You’ll receive a competitive salary and a great benefits plan including: 

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. 

• Discounts on Stanley Black & Decker tools and other partner programs. 

And More:  

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: 

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. 

• Learn: Have access