Hotel Operations Manager - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Hotel Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company’s service standards

• Lead the hotel management team in achieving operational and financial goals including managing labor and overall financial performance

• Facilitate individual meetings with team members to provide personalized performance feedback, recognize professional achievements, and address concerns

• Accountable for fostering employee engagement, through training, recognition, rewards and development

• Deliver team updates, conduct pre-shift meetings, and communicate policies and procedures to ensure compliance

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives

• Assist in leading the implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for all front desk operations team

• Engages in interviews, candidate selection, employee counseling, and coaching

THE IDEAL CANDIDATE: 

• Must be a minimum of 21 years of age and has a bachelor’s degree in hospitality, management, or a related field, or 4+ years of equivalent experience in hospitality

• Has 2+ years of experience in the direction and management of employees in a similar hotel environment

• Has prior leadership experience in a comparable department within a hotel or resort setting

THE PERKS & BENEFITS:  

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW? Apply today!