Inside Sales Rep

Qorvo is All Around You! We manufacture innovative RF solutions at the center of connectivity to enable high-performance applications for advanced wireless devices, wired and wireless networks and defense radar and communications for 5G networks, cloud computing, the Internet of Things, and other emerging applications. We are a global company thriving on a culture of innovation, diversity, and inclusion.  Our people are always at the core of Qorvo’s innovation. Qorvo is a place to stretch your imagination and push boundaries to achieve success.

 

It is an exciting time to be a part of Qorvo’s High Performance Analog Products. Qorvo’s HPA manufactures and markets high performance RF and mixed signal integrated circuits for the communications markets that connect, protect and power the world. Our customers trust Qorvo to meet and exceed requirements and deliver advanced RF technologies to enable their most complex technical challenges and applications. Our products address connectivity both wired and wireless networks, the smart home and the IoT, broadband, aerospace, defense, and automotive.  Our customers rely on us to solve the industry’s most complex engineering problems. And that takes brain power and willingness to create and innovate.  Join us and help us continue to create cutting edge technologies for a more connected world all around you.

 

Inside Sales Representative (ISR) is the right hand of the field sales manager and Point of Contact (POC) responsible for ongoing business with established customers.  By building excellent relationships with our customers’ procurement group(s), they proactively request orders based upon: historical usage, contractual usage, input from the field and recent quotations.

 

Summary:

Inside Sales proactively are the first to interface with customers with any issue which affects the product we ship them: QA issues, delivery issues, change notices and LTBs.  They work directly with field sales to keep them updated on customers’ sales orders, deliveries, issues and other key information gleaned from discussion with the customer's procurement group, which may affect ongoing and/or new business at their customer(s).  Inside Sales continually review forecast information versus actual sales, reviews active quotations and drive to fill orders against quotations. The ISR provides sales support service to inbound customer inquiries and performs outbound calls as appropriate to prospective and general market customers, following up on sales quotes, request for information, and product evaluations.

 

Responsibilities:

• Drive quarterly revenues with existing customers by proactively requesting orders based upon:   usage from the customer, contractual usage and forecast input from the sales team.
• Maintain general product knowledge of lead-times, available Inventory and/or specific manufacturing strategies to assist customers when placing orders for specific products.
• Communicate and appropriately directs customers to generally available Qorvo products and product-related information based on their specific application requirements and/or product needs.
• Assist and advise customers and prospects to the best of their ability in resolving and answering general product questions.
• Generate SFDC sales quotations as needed by sales team and/or supporting new prospect business opportunities within assigned sales regions.
• Manage monthly SFDC forecast of ongoing production programs / opportunities for assigned accounts within the sales region
• Perform outbound follow-up calls related to recent sales quotes, request for information, and product evaluations.
• Communicate to Field Sales and Management issues gleaned from discussions with the customer’s procurement group that could affect ongoing business.

 

Required Skills 

• Excellent customer service skills 

• Outstanding conflict resolution, problem solving, and negotiation skills 

• Demonstrated ability to exercise tact, discretion and sound judgement

• Strong verbal and written communication, listening and interpersonal skills 

• Good organizational and time management skills 

• Excellent analytical skills  

 

Required Qualification:   

• BA/BS degree in a business-related field of study or equivalent level of experience and training.   

• Prior Account Management, Inside Sales, or Customer Service experience preferred.   

• Knowledge of Order to Cash (OTC), supply chain and logistics processes.  

• Experience with ERP systems, especially SAP 

• Salesforce and Vistex knowledge very beneficial

 

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