Admissions Assistant Manager for Communications, Customer Service, & Events

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Closing Date:

Type of Position:

Professional Staff - Student Affairs

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

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Department:

Student Assistance and Transition

Department's Website:

Summary of Job Duties:

The Admissions Assistant Manager for Communications, Customer Service, and Events oversees the Ask Desk and Orientation and provides strategic direction and leadership for orientation programs in collaboration with students, faculty, staff, and community partners. As part of a highly collaborative environment that emphasizes student recruitment, retention, and customer service, this position focuses on student transitions, orientation programming, and the enrollment experience and oversees the front-line customer service representatives in the Charles W. Donaldson Student Services Center.

The incumbent communicates fundamental advice on basic procedures related to admissions, records and registration, orientation, financial aid, and other student services, as well as triages for seamless handoff to departmental experts to provide a high level of support and customer service to students who are between admission and enrollment. This is a full-time, 12-month position in the Division of Student Affairs. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Bachelor's degree plus two years of relevant higher education work experience.

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Preferred Education and/or Experience:

• Master's degree;

• Experience with Banner, Slate, and Workday.

Job Duties and Responsibilities:

• Oversee the development and implementation of comprehensive orientation experiences for new freshman, transfer, online, and nontraditional student populations with a variety of campus partners, students, and stakeholders (This includes oversight of all logistical details of orientation, particularly the process for scheduling and confirming the attendance of students.);

• Assist in the development and execution of all on-campus recruitment events, including but not limited to Discover, Experience, Transfermation, and Orientation;

• Assist the Communications, Customer Service, and Events Manager in the development of communication plans for new student recruitment and on-campus events;

• Oversee the