Express Service Program Manager

 

Title: Program Manager

Location: NJ, US

Job Type: Full-time with Benefits  

  

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

 

Are you an Automotive Professional and Team Leader of Exceptional Quality!

 

MSX International is currently seeking qualified candidates to lead our Subaru Express Service Program. Use your expertise to lead a team of Professional Automotive Consultants to expand the Express Service Initiative for one of the most customer conscious automobile manufacturers in North America.

 

The Subaru Express Service Program Manager will be focused on building and maintaining a highly motivated, results driven coaching team representing our client to grow their Express Service Initiative and to spearhead future programs to improve the overall Subaru Retailer network. This position will work directly with Subaru of America Management, selected Subaru Retailers, and Subaru of America/Subaru Distributor management to grow parts sales, customer satisfaction, and overall Retailer profitability throughout the Subaru Retailer network.

 

The Subaru Express Service Program Manager will:

• Oversee and manage regional Team Leaders and Consultant teams
• Work directly with the Subaru Service Operations & Process Manager to continually advance the Initiative
• Work directly with the MSX North American Development team to maintain/upgrade the Subaru Express Service Web Portal
• Attend multiple business conferences annually to promote the viability of Subaru Express Service to the Retailers
• Drive business results and stay relevant

 

Add about MSXI…...

 

SUMMARY:

The Subaru Express Service Program Manager will provide comprehensive program support for the Subaru Express Service Initiative. This position was developed to provide support to enrolled Subaru Retailers. The primary focus of the Subaru Express Service Program Manager will be to assist the Subaru Retailers, Subaru of America, Subaru Distributor Corporation, and Subaru of New England to drive immediate long-term parts sales and retention growth by providing a superior customer experience for routine maintenance as well as continuing to innovate future initiatives for advanced maintenance with the same goal in mind.  A secondary focus will be placed on working to continuously develop and improve the Subaru Express Service Web Portal, which is the primary data source for all Subaru Retailers that participate in the Express Service Initiative.  This is a professional level, supervisory position.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Subaru Express Service Program Manager will be a highly experienced professional thoroughly familiar with the US automotive dealership fixed operations environment.  The primary focus will be on maintaining and growing the current Subaru Express Service Initiative, with a secondary focus on advancing the initiative into other areas to improve Retailer parts sales and customer satisfaction. The position is remote and may require travel throughout the continental United States. This individual will report to the MSXI Director and Subaru of America Service Operations & Process Manager. The Subaru Express Service Program Manager will be responsible for oversight of travel, consultant productivity, presentation of standardized contact reports, and overall communications with all involved parties.  There is also an emphasis on continually applying LEAN principles to make the consultant team as efficient and effect