Experienced Veterinary Client Service Supervisor

Job Description

VCA City Cats Animal Hospital is growing, and we are searching for an experienced Client Service Supervisor to join our team! 

               Do you have a passion for feline medicine? Is work-life balance and a flexible schedule important to you?  We are located in historic Arlington, Massachusetts and our growing hospital includes 3 full time General Practice Veterinarians in addition to a board certified Veterinary Ophthalmologist offering medical and surgical services.

VCA City Cats Hospital is a newly renovated facility equipped with feline friendly reception and exam rooms, and state of the art dental and surgical suites. Our newly redesigned boarding area includes comfortable condo-style accommodations with views of downtown Arlington to satisfy even this most discriminating of our feline friends. We are committed to providing the most compassion care in a fear free environment.

Visit our Website to learn more! https://vcahospitals.com/city-cats

               Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing, and discretionary activities that serve to support effective hospital operations.

Compensation: Based on skill set and experience. Wage ranges between $22-$29/hour.

Schedule: Flexible with weekend availability

 
Skills and Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business.

Supervisor will have a flexible schedule to ensure coverage which include days, some weekends and holidays.

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Office Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with Hospital Manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service. 
 

Benefits
We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Interested in a new career opportunity?

Apply today!

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