Executive Support Specialist – Executive Technology Experience

Role Summary/Purpose:

We are seeking a highly skilled Executive Support Specialist to provide direct, high‑touch technology support to Synchrony’s senior executives. This role focuses on delivering exceptional digital experiences, ensuring executive devices, meeting technology, and collaboration platforms operate flawlessly, and providing hands‑on support across high‑impact events such as Board meetings, Earnings calls, senior leadership meetings, and destination/offsite engagements.

This individual contributor plays a critical role in enabling executive productivity, addressing complex technical needs, coordinating event technology, and ensuring a world‑class experience for our leadership team.

NOTE: This role is based onsite in Stamford Headquarters, 5 days per week.

Essential Responsibilities:

Executive Technology Support

• Serve as the primary, hands-on technology partner for assigned senior executives, delivering discreet, high-touch support across endpoints, mobility, secure remote access, and collaboration tools.

• Troubleshoot and resolve complex executive technology issues with urgency, professionalism, and strong customer-focused communication.

• Ensure executive devices (Windows/macOS laptops/desktops, mobile phones, tablets) are secure, optimized, patched, and configured for seamless use.

Meeting, Boardroom & Event Technology Execution

• Provide onsite, in-room technical support for executive meetings and high-profile events (e.g., Board meetings, ELT/SLT sessions, earnings calls, town halls).

• Set up, validate, and run conferencing and collaboration solutions (Teams, Zoom, Webex), including microphones, cameras, room systems, displays, and supporting AV workflows.

• Partner with Executive Event Planning, Investor Relations, Workplace Technology, and Facilities to ensure consistent and flawless leadership event execution.

Proactive Experience Enhancement

• Anticipate executive needs, ensure technology readiness, and prevent disruptions through proactive checks and pre-emptive remediation.

• Conduct regular device health assessments, monitor recurring experience issues, and implement improvements aligned with the Executive Technology Experience roadmap.

Cross-Functional Engagement & Coordination

• Coordinate closely with executive assistants, chiefs of staff, Facilities, and global support partners (U.S. and India GCC) to ensure end-to-end alignment and coverage.

• Provide clear, timely communication during incidents, planned changes, and technology transitions impacting senior leadership.

Innovation & Digital Enablement

• Recommend tools, best practices, and experience enhancements that improve executive productivity and reliability.

• Support pilots and early adoption of modern workplace capabilities (e.g., AI meeting recap, collaboration upgrades, new device models, mobility enhancements).

Operational Support & Reporting

• Maintain accurate case notes, documentation, and insights to support reporting, trend analysis, and continuous improvement.

• Participate in after-hours coverage for leadership events, escalations, and urgent executive technology needs as required.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Education/experience: Bachelor’s degree with 5+ years IT experience or 9+ years IT experience in lieu of a degree.

• 5+ years providing high-touch/VIP technology support, ideally supporting senior executives or white-glove clients.

• Deep hands-on expertise with:

  • Windows and macOS endpoints

  • iOS and Android mobility support

  • Collaboration platforms (Microsoft Teams, Zoom, Webex)

  • Boardroom and event AV systems (cameras, microphones, codecs, displays, control systems)

• Demonstrated ability to troubleshoot complex issues calmly and independently under high-pressure conditions.

• Strong executive presence, communication, and discretion when handling sensitive situations.

• Excellent organization, prioritization, problem-solving, and multitasking skills.

• Ability to work onsite full-time at Stamford HQ; flexibility for after-hours support as needed.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Strong relationsh