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Executive Loan Officer I/II

Navy Federal Credit Union
United Statesfull_timeVerifiedPosted 29 Sept 2025

About the role

To originate, process, and close first mortgage and equity mortgage loans for Navy Federal employees, Navy Federal Executives and Board Members, Volunteer Officials, and selected members.

  • Originates, processes, and closes first mortgage and equity loans for Navy Federal employees, Navy Federal Executives, Board members and other "high profile" members
  • Counsels members regarding features and benefits of Navy Federal mortgage and equity loan programs and assists members in choosing loans that best fit their financing needs
  • Works closely with members to meet qualifications for chosen loan programs
  • Ensures that loans are in compliance with Federal laws and Navy Federal and NCUA regulations
  • Interviews and counsels applicants; takes loan application and determines the applicant's qualifications
  • Obtains documentation needed to complete the processing of the loan in a timely manner (e.g., verifications of employment and deposit, credit reports, appraisals)
  • Follows up on unanswered requests for documentation
  • Review all returned documents for accuracy and completeness and maintains up-to-date log on loan status
  • Coordinates the information provided by the documents with the information obtained in the application (e.g., income, assets, and liabilities)
  • Maintains contact with the member, Realtor, and/or seller on loan progress and requirements for additional necessary documentation
  • Responds to inquiries and resolves problems regarding processing of the loan
  • Maintains the confidentiality of each loan
  • Reviews mortgage/equity loans for completeness, accuracy, and any additional information necessary to close the loan.
  • Establishes and maintains communication with parties involved in process on behalf of member, resolves outstanding issues/concerns
  • Orders and reviews title binder and survey for possible violations (e.g., encroachments, liens, easements)
  • Obtains waivers of title defects to assure protection of member's and Navy Federal's interests
  • Ensures that loans are in compliance with governing federal/state laws, as well as Navy Federal, NCUA and secondary marketing guidelines and regulations
  • Prepares final applications for submission to the Underwriting staff (at Headquarters) and/or Federal Agency (VA) for approval
  • Schedules settlement with closing agent, buyer, seller, and Realtor
  • Establishes and maintains communication with parties involved in process on behalf of member
  • Resolves any last minute obstacles to a successful closing by reviewing loan documents
  • Follows standard course of action with limited discretion to vary form established policies, procedures and guideline
  • Works under general supervision to harmonize processing functions
  • Processes Government loan applications from initial application through conditional acceptance
  • Researches/clarifies/resolves problems related to mortgage processing and loan documentation
  • Ability to deal diplomatically with members, NFCU staff, management, and with professional/business contacts
  • Performs other related duties as required or appropriate
  • On-call during established evening hours after regular scheduled work assignments and during established hours on weekly scheduled days off (e.g., weekends and holidays).
  • Knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs
  • Experience that demonstrates knowledge & understanding processing & closing first mortgage and equity loans
  • Ability to comprehend, analyze and explain multiple, complex loan programs, financing options and basic mathematic principles
  • Ability to work effectively and efficiently with automated systems
  • Knowledge of Personal Computers and word processing, spreadsheet, and database applications
  • If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
  • Effective interpersonal, verbal and written communications skills

     

Desired Qualification(s)

  • Education above the high school level with course concentration in Business Administration or related area
  • Familiarity with Navy Federal policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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Company

Navy Federal Credit Union

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