Executive Housekeeper (Memphis)

Company Highlights:

The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels. 

Perks:

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role:

• Memphis Vitality Hotel is looking for an experienced Hotel Executive Housekeeper to lead the housekeeping department. This role will be responsible for directing housekeeping operations and coordinating between housekeeping crews to inspect assigned areas and ensure standards are met. Hands-on management is required including hiring/firing, training, directing the team to clean and organize the hotel, keeping up with the laundry, and making sure all dirty rooms are cleaned each day.   

Responsibilities:

• Establish and/or implement standard operating procedures 

• Plan and coordinate activities of housekeeping supervisors and their crews 

• Coordinate standard inspections or inspect assigned areas to ensure standards are met 

• Manage and create reasonable housekeeping schedules and assignments to maximize the productivity of the whole housekeeping department 

• Attend to and resolve guest complaints 

• Complete financial management administrative duties, including setting and managing the budget 

• Approve all supply requisitions and maintain a lost-and-found department. Determine rightful owner and send correspondence 

• Maintain par stock of guest supplies, cleaning supplies, linen, and other housekeeping items. Manage housekeeping inventory 

• Manage and follow the company’s master key policy 

• Partner with HR/Operations team to process housekeeping crew hiring, terminations, and/or disciplinary action 

• Train, develop, and hold teams accountable for their work, while following company labor standards 

• Periodic travel to and oversight of regional properties 

• Other administrative duties (as assigned) 

• Performance management in alignment with our outsourced HSK partner 

• Lead, train, and supervise housekeeping staff to deliver consistent, high-quality service 

• Develop and implement cleaning protocols, inspection checklists, and SOPs 

• Maintain inventory of supplies and equipment; manage procurement and cost control 

• Conduct regular audits of guest rooms and public areas to ensure compliance with cleanliness standards 

• Collaborate with General Manager, Engineering, F&B, and Guest Experience to address maintenance issues and guest requests 

• Monitor and optimize labor scheduling based on occupancy forecasts 

• Ensure compliance with health, safety, and sanitation regulations 

• Manage lost-and-found procedures and guest property handling