Executive Director, Technology, Luxembourg

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STRATEGIC BUSINESS UNIT DESCRIPTION

The Technology Infrastructure and Innovation (TI&I) group spans the areas of Information Technology, Infrastructure, Transformation, Security, Enterprise Programs & Optimization and Contact Centres. This group executes on enterprise programs, manages and enhances the technology and operational processes that run CIBC’s businesses worldwide, as well as providing specialized service and advice to our business partners.

CIBC Technology is responsible for the delivery and operations of technology in support of CIBC lines of business and clients. Through a combination of in-house systems development and working with leading technology partners, the division delivers world-class solutions in order to realize business opportunities and enhance client relationships.

JOB PURPOSE 

The role will act as an technology lead manager in Luxembourg with responsibility for day-to-day technical support, line management of a technology technician and with the responsibility for regulation, audit and representing the company before the local regulator (CSSF) on all technology related matters.

The role will attend the local Luxembourg Executive Committee (ExCo) to report status of technology operations and regulatory matters to management in Luxembourg.

As the local technology manager the role will work with the local compliance team, Luxembourg COO/CRO and enterprise Technology Operations Governance to keep track of local regulation, enterprise standards and controls in order to support and facilitate the implementation.

As the local technology manager for limited staff the role will work with the UK support team to manage day to day users support activities, support enterprise technology changes and manage the local data room to enterprise standards.

Operational

• Work with clients and internal partners to determine, negotiate and manage services to agreed service levels. Monitor service levels to identify opportunities for improvement. May perform technical management of incident resolution.
• Develop, implement and maintain policies and procedures for reporting, tracking and resolving client problems. Analyze opportunities for continuous improvement of service delivery
• Lead on operational resilience and manage BCP planning
• Manage Technology Technician
• Involvement in developing branch expansion strategies

Regulation, Controls & Standards

• Co-ordinate with Luxembourg COO/CRO, Local Compliance representative, International Technology Governance Manager, Enterprise Technology Regulatory & Governance to understand the relevant regulation
• Conduct Horizon Scanning in conjunction with the local Luxembourg Compliance Department to identify developments and changes to regula