Executive Director, ITS

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Reporting to the Chief Operating Officer, the Executive Director of Information Technology Services (ITS), will provide leadership to the ITS team, coordinating and initiating system-wide operations across the College's main and satellite campuses, and on-line modality and ensuring effective and efficient application of Information Processing Technology. Ensures the technology systems and/or solutions meet the needs of the College’s operations and programmatic areas. The Executive Director of ITS is responsible for the College’s IT infrastructure, including the network management, development and system implementation, including security protocols, technical support, campus-based enterprise services, cloud services, computer networks (server and network administration), desktop computing, systems application development and engineering, multimedia services, telecommunications, Internet access, and instructional Information Technology. The Executive Director participates in setting Information Technology processing priorities for the College; will develop a Strategic Plan for the information technology shot and long-term needs of the College; develops policies for recommendation and approval of purchases of hardware, software and services; assesses the effectiveness of proposed initiatives, and establishes policies for the implementation of Information Technology at the College as well as making recommendations that essentially bridge the gap between technical operations and strategic decision-making. In addition, the Executive Director works with senior leadership and department heads to help them utilize the application of technology within their respective areas of responsibility. In addition, the Executive Director has responsibilities to uphold College policies and procedures, and to provide recommendations, as required.

Essential Functions

• Establish and lead the execution of the strategic long-term goals, policies, and procedures for the ITS Department.

• Leads implementation of IT strategic and operational planning to achieve college goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Function as project manager as necessary on complex technology initiatives and provide support throughout the product lifecycle.

• Develops and implements disaster recovery planning and availability management service for the mission continuity plans, life cycle management for the technology infrastructure. Develop and maintain an Incident Response Plan identifying potential risks and vulnerabilities, developing plans to minimize the impact of disruptions, testing and updating plans on a regular basis to ensure operational reliability.

• Works with the COO to develop the IT strategic capital and operating budgets for the College with particular attention to short- and long-term hardware and software needs, College-wide technology initiatives, service purchases, contracts, and operating expenses. Monitors and reports on budgetary expenditures.

• Manage and build relationships and serve as a strategic partner with the Senior Leadership, ensuring their technology needs are met effectively and that technology support continues to evolve as new strategic priorities emerge.

• Collaborate with academic departments, across multiple campuses and on-line platforms, to provide support to students and faculty and improve user experience when interacting with various systems across multiple campuses and fully online courses in support of BCCC academic mission.

• Manages the College's investments in existing information and communication equipment, reviewing efficiency, cost, and evaluating vendor performance, making recommendations for change to meet operational needs.

• Ensures that the technology infrastructure complies with relevant regulations and standards, such as HIPAA, PCI, FERPA, and GDPR. This involves staying up to date on regulatory requirements, implementing appropriate controls and procedures, and conducting regular audits and assessments.

• Lead large-scale change initiatives to manage interdependence and provide performance assurance through lean