Executive Director, Infrastructure Solutions Engineering

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is seeking a visionary and results-oriented Executive Director, Infrastructure Solution Engineering to lead a critical function focused on proactively solving complex business problems through the strategic application of infrastructure, cloud technologies, and cutting-edge AI/ML capabilities. This leader will champion a product-centric mindset within infrastructure, treating engineered solutions as valuable offerings that address specific business needs and drive tangible outcomes.

The Executive Director will be responsible for building and leading a high-performing team of solution engineers who will design, develop, and maintain a robust library of standardized and customizable infrastructure solutions. This role demands a deep understanding of cloud platforms (Azure, Google Cloud Platform, AWS), a strong grasp of AI and Machine Learning principles and their infrastructure implications, and a proven ability to translate business requirements into scalable and reliable technical solutions. This leader will act as a service/solution provider, proactively engaging with business stakeholders to understand their challenges and delivering impactful solutions from their engineered offerings portfolio.

*This position is open to multiple CVS locations for hybrid work model.

Primary Job Duties & Responsibilities:

• Strategic Leadership & Vision: Develop and articulate a clear vision and strategy for Infrastructure Solution Engineering, aligning it with CVS Health's overall business objectives and technology roadmap. Drive the adoption of a product mindset within the infrastructure organization.
• Product Management for Infrastructure: Define, prioritize, and manage a portfolio of reusable infrastructure solutions and services, treating them as internal "products" with defined value propositions, roadmaps, and lifecycle management.
• Business Problem Solving: Proactively engage with business stakeholders across various functions to understand their pain points and strategic initiatives. Translate business needs into well-defined infrastructure solution requirements.
• Service Delivery Model: Establish and refine a "service provider" model for the Infrastructure Solution Engineering team, ensuring clear service catalogs, SLAs, and effective communication channels with business partners.
• AI/ML Infrastructure Expertise: Drive the strategic integration of AI and Machine Learning infrastructure solutions, ensuring scalability, performance, and security for AI/ML workloads across the organization. Stay abreast of the latest advancements in AI/ML infrastructure and identify opportunities for adoption.
• Cloud Strategy & Execution: Leverage deep expertise in Azure, Google Cloud Platform, and AWS to architect and engineer cloud-native infrastructure solutions that are cost-effective, resilient, and secure. Define and enforce cloud adoption best practices and standards.
• Solution Engineering & Architecture: Lead the design and development of standardized and customizable infrastructure solutions, ensuring they are well-documented, easily consumable, and meet performance, security, and compliance requirements.
• Team Leadership & Development: Build, mentor, and lead a high-performing team of infrastructure solution engineers and architects. Foster a culture of innovation, collaboration, and continuous learning.
• Stakeholder Management: Effectively communicate and collaborate with senior leadership, business stakeholders, and other technology teams to ensure alignment on priorities an