Executive Director, Business Operations

Executive Director, Business Operations

What You’ll Do

The Business Operations department aims to drive enterprise-wide operational excellence by creating scalable, transformative efficiencies that align with long-term strategic goals and enable sustainable growth. This team champions innovation in processes, tools, and structures—leveraging the latest advancements in artificial intelligence (AI) to empower employees to deliver industry-leading solutions for our clients.

As the Executive Director, you will oversee the Business Operations function. You will partner with department leaders across the agency, including finance, IT, people operations, and client teams, to implement strategic initiatives that enhance organizational performance, increase operational efficiencies, and accelerate business transformation and the use of emerging technologies, including AI and machine learning. You will lead a broader portfolio of high-impact projects and serve as a key driver of change management. Additionally, you will guide a team of senior leaders and managers to continuously refine systems, reporting, and processes to optimize outcomes while fostering a culture of responsible innovation, agility, and accountability. 

An ideal candidate is a visionary leader who excels at building long-term strategies, mobilizing teams, and solving complex challenges. They possess deep expertise in scaling operations, leveraging data to inform decisions, and implementing enterprise-wide transformations.

A Day in the Life 

Deliverables

• Define and execute a cohesive multi-year operational strategy that aligns with the company’s long-term growth and innovation objectives
• Identify opportunities to modernize operations and eliminate inefficiencies through advanced technologies and scalable process improvements
• Spearhead change management initiatives to ensure enterprise-wide adoption of transformation strategies and deliver measurable results
• Establish clear KPIs and reporting frameworks that provide actionable insights to leadership, leveraging advanced analytics to anticipate trends and inform decisions
• Evaluate and implement proprietary and licensed AI tools and processes to enhance productivity, track progress, and quantify the impact of initiatives  

Internal Responsibility and Management

• Develop advanced reporting frameworks and analytics efforts that identify trends, anticipate challenges, and inform actionable recommendation 
• Build a collaborative, results-driven team culture that fosters innovation, professionalism, and operational excellence
• Act as the executive liaison, ensuring seamless alignment between leadership and cross-functional teams to operationalize business strategies
• Partner with senior executives, including finance, IT, and HR, to address ongoing operational challenges and design forward-thinking solutions
• Work cross-functionally with leadership and client teams to implement business strategies that enhance retention and drive organizational growth 
• Ensure proposals and strategies are communicated effectively to secure executive alignment and commitment 
• Cultivate a collaborative, results-driven team culture that fosters innovation, AI fluency, and operational excellence 

Other duties may be assigned to help drive deliverables within this role.

What You Must Have 

Education and Experience

• Bachelor’s degree required; MBA or relevant advanced degree strongly preferred
• 10+ years of experience leading operational and/or transformational initiatives, including 5+ years in a senior leadership position
• Demonstrated experience successfully driving change in fast-paced, rapidly evolving industries
• Experience managing large teams, including mentoring senior-level direct reports

Skills and Competencies

• Visionary leadership with a proven ability to drive enterprise-wide transformations aligned with strategic growth
• Expertise in operational efficiency, process improvement, and change management.
• Advanced analytical abilities with proficiency in business intelligence tools to guide data-driven decisions
• Exemplary communication skills, with the ability to influence and inspire executives and cross-functional teams