EVS Housekeeper

Service Excellence Standards

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrates professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.
• Practice teamwork by participating in decision making and process improvement, communicating effectively and focusing on the problem/issue, not the person.

Position Summary

The EVS Housekeeper is responsible for performing daily cleaning of the surgery center in order to maintain the sanitation and good hygiene of all areas including but not limited to the patient care areas, business office, individual offices, storage rooms, and other locations of the center as needed according to standards and policy and procedure of the center. Maintaining courteous and considerate relations with the staff, patients, visitors, and other healthcare employees. Completing special projects throughout the facility as assigned.

Responsibilities:
EVS Housekeeper duties will consist of, but are not limited to:

• Treats everyone with dignity and respect and encourages collaborative relationships with colleagues, community providers, patients and family members. Consistently identifies ways to improve customer service and feedback while reducing customer/patient complaints.
• Regularly attends department meetings and staff recognition events as appropriate. Actively participates in department, healthcare and facility committees.
• Assures timely compliance with job requirements which may include, annual FIT Testing, TB, Flu Vaccination, LMS, licensure and certification renewals.
• Identifies own educational needs and seeks appropriate learning experience.
• Adheres to facility and department attendance requirements.
• Disinfect all the equipment.
• Assist with Cleaning and turnover of the operating room after the procedure.
• Keeps work area clean, organized and clutter free.
• Ensures department has equipment and supplies necessary to provide consistent quality and service delivery.
• Reports any unsafe situations or safety hazards immediately. Labels and removes any malfunctioning equipment from service and notifies management.
• Participates in Drills. Demonstrates through practice drills and upon request understanding of his/her role in the event of an emergency or disaster.
• Interacts with patients, families, guests, medical staff, and peers in a professional and timely manner.
• Follows the chain of command and escalates issues or concerns appropriately.
• Utilizes effective communication and interpersonal skills to support the total health care needs of the care team, the patient and assist family members.
• Communicates and coordinates patient requirements with ancillary departments.
• Answers and routes incoming calls in an appropriate manner and takes messages when possible.
• Refrains from all unprofessional discussions and remains positive at all times.
• Respects patient privacy and confidentiality, following all HIPAA laws.
• Demonstrates knowledge of basic cleaning and OR terminal sanitation according to established standards, SDS, and facilities policies and procedures.
• Consistently documents cleaning as required.
• Performs routine and specialty cleaning as required to maintain a clean, neat, and sanitary environment.
• Consistently uses products in/on the appropriate equipment, area, flooring, etc. to avoid damage.
• Demonstrates ability to utilize cleaning products for each area according to manufacturer's instructions.
• Adheres