Events Operations Manager

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.  

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.  

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We are currently looking for the right person to join our Events Team and fill the exciting position of Events Operations Manager.  Reporting to the Global Corporate Events Director, the role primarily will be to support the execution of operational delivery around assigned events. You will have the support and commitment of the operations team that will ensure each event, internal and external, are a success. This is role where your ability to be highly organised, self-motivating and efficient, along with a can-do attitude will add value and prestige to the outcome of the events.

This role will require 25% travel

What you’ll be doing

• Working as part of a wider operational project team on events, you will create, lead, deliver and maintain show specific project plans, inline with agreed formats, ensuring a clean execution for events on an event-by-event basis.
• Communicate the detailed delivery plan to internal teams and vendors with clear accountability pre-event to ensure exceptional delivery onsite
•  Organize post-event debriefs, to continuously improve the events, and cascade to the vendors and suppliers
• Proficient in managing total show operational budgets as well as being responsible for vendor payments, ensuring bills are paid on time and update budget and voice trackers accordingly
• Providing accurate production costs to internal teams
• Manage production work for the areas of responsibility assigned to you on your shows that you are not the lead on
• Creating strong working relationships and communication processes at all time
• Manage multiple projects at once and deal with unexpected situations on show site.
• Negotiate with general contractors and other vendors.
• Ability to evaluate big picture supported recommendations to leadership team
• Willingness to delight our customers (internal and external) with creativity and experiences
• Responsible for also working on internal events on a global scale
• Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times.

Skills required:

• High attention to detail
• Strong organizational skills
• Strong oral and written communication skills
• The ability to work well with people in a service-oriented fashion
• Ability to travel and attend multiple trade shows, conferences, and site visits
• Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
• Proactively manage all aspects of the event, someone who takes time to listen to our customers (internal/external) always looking to exceed expectations and assist with solution

Qualifications

• 3 plus years relevant event operations execution
• An established track record of delivering operational success in the B2B or B2C space.
• Working closely with event teams: event director, marketing, sales, and finance departments.
• Proficiency in Microsoft Word & Excel
• Ability to work outside of traditional workday hours when needed, Travel is required

Additional Information

What we offer in return: 

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluabl